E-commerce Operation Executive

3 days ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Business Edge personnel Full time

**Job Summary**

We are looking for a motivated and detail-oriented **E-Commerce Operations Executive** to manage the day-to-day operations of our online platforms. This role is essential in ensuring smooth order processing, accurate inventory tracking, and effective coordination between internal teams, customers, and external partners.

**Key Responsibilities**
- Manage and process daily orders from online platforms (e.g., Shopee, Lazada, Shopify, TikTok Shop, etc.)
- Ensure timely and accurate fulfillment, shipping, and delivery of orders
- Monitor and update product listings, inventory levels, prices, and promotions across platforms
- Coordinate with warehouse/logistics teams to track order status and resolve fulfillment issues
- Handle customer inquiries, returns, and complaints related to online purchases
- Assist in planning and executing online campaigns, flash sales, and marketing activities
- Generate daily/weekly sales and inventory reports for internal tracking
- Identify opportunities for operational improvement and efficiency in e-commerce processes
- Ensure platform compliance with policies and service level standards

**Requirements**:

- Diploma or Degree in Business, Marketing, E-Commerce, or a related field
- 1-2 years of working experience in e-commerce operations or online retail is preferred
- Familiarity with major e-commerce platforms (Shopee, Lazada, Shopify, etc.)
- Strong attention to detail and organizational skills
- Good analytical and problem-solving abilities
- Able to multitask and work in a fast-paced environment
- Proficient in Microsoft Excel or Google Sheets
- Fluent in English and Bahasa Malaysia (spoken & written)

**Why Join Us?**
- Be part of a fast-growing digital business
- Young, dynamic, and supportive team culture
- Career growth opportunities in the e-commerce and digital space

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Work Location: In person

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