Customer Service Specialist

4 days ago

Kuala Lumpur, Malaysia GrowthFn Full time

**Customer Service Associate (Japanese speaker) - Work from Home (with occasional office visits)**

**We are looking for a passionate and multilingual customer service associate to join our team in Kuala Lumpur Sentral**

**About the Role**:
In this exciting role, you'll provide exceptional customer support to our clients, primarily in Japanese (80% of calls) with some English (20%). You'll be responsible for identifying customer needs, resolving issues, and ensuring a positive customer experience. This is a permanent, work-from-home position with occasional mandatory visits to our office in Bangsar South, Kuala Lumpur (especially during the initial 4 months).

**Responsibilities**:

- Handle customer calls and inquiries in Japanese and English.
- Understand and address diverse customer needs and situations.
- Provide exceptional service in a friendly, confident, and knowledgeable manner.
- Stay updated on client processes, internal procedures, technology, and products.
- Utilize internal and client-based tools for customer management and service.
- Conduct data entry, documentation, and case management.
- Collaborate effectively within a team environment.
- Achieve and maintain required sales targets.
- Adhere to company policies and procedures.

**Requirements**:

- Fluent in Japanese (monolingual) with strong Kanji writing skills.
- English proficiency is a plus.
- Diploma or Bachelor's Degree in any field.
- Minimum 6 months of experience in a performance-driven role with measurable goals.
- Minimum 1 year of experience in a customer service or sales role.
- A passion for providing excellent customer service.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficient in computer skills and comfortable learning new software.

**Benefits**:

- Competitive salary package of RM10,000 per month (Basic salary - RM8975, Travel allowance - RM100, Language allowance - RM500, Shift allowance
- RM300, Variable performance pay - RM125)
- Opportunity to work from home with occasional office visits for enhanced collaboration.
- Be part of a dynamic and supportive team.
- Contribute to a growing and successful company.

**Who We Are**:

- Growthfn_ is a Human resource company with staff working remotely worldwide. We specialize in sourcing great talents for job opportunities in the APAC region.

**Join Us**

If you're a highly motivated and multilingual individual with a passion for customer service, we encourage you to apply

**Number of Positions**: 3

**Start Date**: Immediate

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM9,000.00 - RM10,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Signing bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Japanese (required)
- English (preferred)

Willingness to travel:

- 25% (preferred)

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