Customer Service Mandarin

1 week ago

Kuala Lumpur, Malaysia Trinity Workforce Solution (M) Sdn Bhd Full time

**Role : Customer Service Telco Mandarin Speaker (Able to speak, Read & Type)**

**Location Company : KL Sentral**

**Type : Permanent**

**Salary : RM 4,500 + KPI up to RM300 + Night Shift up to RM300**

**Working days : Mon-Sun (5days work 2 days off)**

**Working hours : Between 8am - 11pm only**

**Language : Mandarin + English**

**Joining date : 25th Aug 2025**

**DUTIES AND RESPONSIBILITIES**:

- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile
- Keep the customer’s privacy and protect customer information.
- Meet personal/team qualitative and quantitative targets.
- Handle simple to difficult inquiries in a given span of time.
- Manage different types of callers in a given span of time.
- Achieve the given metrics in accordance to the center’s commitment to client
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors.
- Provide accurate information and excellent customer service.
- Research required information using available resources.

**Job Types**: Full-time, Permanent

Pay: Up to RM4,500.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Opportunities for promotion
- Professional development

Application Question(s):

- Are you able to join 25th August intake ?

**Education**:

- STM/STPM (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Mandarin (required)
- English (required)

**Location**:

- Kuala Lumpur (required)

Work Location: In person

Expected Start Date: 08/25/2025

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