IT Support

2 days ago


Shah Alam, Malaysia JP Training & Consultancy Asia Pacific Full time

Job Title: IT Support

Location: Shah Alam (Selangor)

Job Summary:
Key Responsibilities:

- Complete accountability for managing software complaints and inquiries after sales.
- Receive escalation of Cases from the Service Coordinator for software troubleshooting.
- Issues with the company's software, database, operating system, and network will all be handled collaboratively.
- Key in the details of customer escalation into Service Max.
- Liaise with the product specialist department in case of product feature inquiries after sales.
- To maintain a history log of queries/complaints from customers/distributors, and to build a reusable database for future query/complaint handling.
- Determine the need for software troubleshooting training by conducting interviews with distributors.
- Schedule training based on the skill level of the participants.

Job Requirements:
Bachelor's degree in Computer Science/Engineering.

Minimum 3 years of relevant experience.

Strong interpersonal and communication skills.

Pay: RM4,500.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Professional development
- Vision insurance

Schedule:

- Monday to Friday
- On call
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Performance bonus


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