Desktop Support

1 week ago

Shah Alam, Malaysia Total IT Global Full time

Desktop Technician will provide day to day local
Functions include:

- Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Provide first level/Second contact and problem resolution for customer issues.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Should have basic knowledge of Mac operating system, to support Apple pc users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Schedule:

- Day shift

**Experience**:

- desktop support: 3 years (required)

**Speak with the employer**

+91 7827997034

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