Desktop Support

13 hours ago


Shah Alam, Malaysia EPS Malaysia Sdn Bhd Full time

**Position: Desktop Support Analyst**

**Tenure: 2 years (Renewable basis)**
**Location: Shah Alam**

**Working Hour: Night Shift (9pm - 6am) (Fixed Shift)**

**Salary: RM 2800 — RM 3300 + Allowance (RM 500 shift allowance + RM 400 Training allowance)**

**Responsibilities**:

- Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using tools and other related technologies.
- Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture.
- Maintain comprehensive case documentation in customer relationship management (CRM) system.
- Identify issues and log defects for software improvements.
- Work in other technical areas of software support as customer and business needs require.

**Job Requirements**
- Bachelors in GIS, Geography, Environmental Science, Geoscience, Ecoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Management Information Systems, Information Technology or other relevant field
- 1-3 working experience in GIS/ArcGIS
- Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills.
- Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency.
- Willingness to understand a broad range of software and how this software works together to form the ArcGIS platform.
- Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise and related ArcGIS Enterprise technologies.
- Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems.
- Ability to patiently communicate technical information clearly and concisely.
- Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment.

**Job Type**: Contract
Contract length: 24 months

**Salary**: RM2,800.00 - RM3,300.00 per month

Schedule:

- Monday to Friday
- Night shift

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)


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