Partner Support

2 days ago

Shah Alam, Malaysia IT Business Solutions Sdn Bhd Full time

**You are: (personality/competencies, etc.)**_
- Able to work shift till 10 pm, including weekends & public holidays.
- Results oriented with the ability to set, meet, and exceed targets; possess sense of urgency & persistency until goals are met.
- Customer obsessed, calm & able to handle difficult situations.
- Taking ownership to ensure issues resolve in a timely manner.
- **Your Responsibilities: (What is this role all about? What are the expectations of the applicant?)**_
- Answer incoming calls in a timely manner from Client’s Partners.
- Resolving Client partner’s challenges and issue escalations effectively. Manage and resolve cases during the first call (First Call Resolution).
- Reviewing open cases from the Incident Management system and resolve them within the service level agreement (SLA).
- Attending to cases escalated by Client’s Partners through web portal and resolve them within SLA.
- **Your Merits: (These are must haves in terms of qualifications & experience & specific technical /professionals skills that you expect from the applicant)**_
- Minimum Diploma with at least 2-3 years accumulated service-related experience, fresh graduate is welcome to apply.
- Possess language proficiency in Bahasa Malaysia & English. Mandarin speaking is an added advantage.
- Good communication/written skills, love interaction with customers.
- Team player and fostering collaboration.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM2,200.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Work Location: In person

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