Human Resources Business Partner

4 days ago

Shah Alam, Selangor, Malaysia Daythree Full time

Role Summary:

The HR Business Partner (HRBP) plays a strategic and operational role in aligning people's strategies with business objectives within Daythree's fast-paced BPO environment. Acting as a trusted advisor and coach to Operations and Functional Leaders, the HRBP partners closely with the business to drive performance, engagement, and organizational effectiveness.

This role requires strong business acumen, data-driven decision-making, and the ability to proactively design and implement HR solutions that enhance employee experience, operational productivity, and retention.

Key Responsibilities:

  • Collaborate with business leaders to understand operational goals, workforce dynamics, and performance drivers.
  • Translate business needs into effective HR strategies that improve service delivery, productivity, and retention.
  • Serve as a proactive partner to identify talent and people-related risks early and implement targeted interventions.
  • Provide expert advice and coaching to managers on performance management, disciplinary actions, and employee relations.
  • Guide leaders in handling conflict resolution and workforce challenges to ensure fair and consistent outcomes aligned with company policies and labour laws.
  • Analyse workforce trends—such as absenteeism, attrition, and engagement—to identify root causes and propose actionable solutions.
  • Present insights and recommendations to business leaders to inform decision-making and enhance program performance.
  • Partner with leaders to design and implement initiatives that build morale, strengthen leadership capability, and reinforce a high-performance, customer-focused culture.
  • Support organizational restructuring, role transitions, and employee communication initiatives.
  • Maintain current knowledge of employment legislation and ensure HR practices comply with statutory and regulatory requirements.
  • Manage employee investigations, disciplinary cases, and grievances with professionalism and discretion.
  • Lead employee engagement and recognition initiatives, leveraging data and feedback to enhance morale and retention.
  • Ensure timely and accurate execution of HR operational activities including onboarding, confirmations, transfers, and benefits administration.
  • Continuously improve HR processes for efficiency, scalability, and employee satisfaction.
  • Champion employee well-being and inclusion through proactive engagement, communication, and wellness programs suited to a shift-based environment.

Key Competencies:

  • Strong business acumen with the ability to translate operational needs into people strategies.
  • Excellent interpersonal, influencing, and stakeholder management skills.
  • Analytical and data-driven mindset with problem-solving capability.
  • Sound understanding of Malaysian employment laws and HR best practices.
  • High emotional intelligence, integrity, and discretion in handling sensitive matters.
  • Resilient and adaptable in a dynamic, fast-paced BPO setting.

Qualifications & Experience:

  • Minimum Diploma in Human Resources, Business Administration, or related field.
  • Minimum 2 years of HR generalist or business partnering experience, preferably in a BPO, shared services, or call centre environment.
  • Demonstrated experience in employee relations, performance management, and engagement.
  • Proficiency in HR analytics, reporting, and HRIS systems is an added advantage.

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