Revenue Reservation Manager

1 week ago

Cheras, Malaysia INNSIDE BY MELIA KL Full time

Using the tools provided and in compliance with the MHI standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPAR penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture ratio (with the F&B Manager), Loyalty program contribution both overall and by account (and for bookers), channel performance and trends in rooms and non-rooms revenues by channel, segment and account.
- Understand the composition of hotel profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.
- Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the hotel team in weekly revenue meeting in relation to the hotel’s pricing and market mix strategy.
- Conduct weekly rate/sell strategy (yield) meetings with General Manager, Hotel Manager, DOSM/DOS, Reservations Manager, Front Office Manager, F&B Director and Finance Controller
- Facilitate the weekly Revenue Meeting (which the GM chairs) and generates reports and analyses needed for these meetings, displaying key facts/trends etc.
- Ad-Hoc duties assign from time to time by management.

**Qualification**:

- Minimum of 3 years of experience in revenue management, reservations, or a related role in the hospitality industry.
- Proficiency in using PMS (e.g., Opera, Fidelio) and revenue management software/tools.
- Strong analytical and problem-solving skills.
- Excellent communication and organizational abilities.
- Minimum Diploma in Hospitality Management, Business Administration, or related field is preferred.
- Due to work permit restrictions, the position is only open to Malaysian Citizens & permanent residents of Malaysia.

Pay: RM5,500.00 - RM6,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Professional development

Application Question(s):

- Do you speak any Malaysian dialects (e.g., Malay, Cantonese, Mandarin, Tamil)? If so, please list them.
- Have you worked in an international hotel or hospitality environment? If yes, please describe your experience.
- When can you start if selected? / What is your current notice period?
- What is your expected monthly salary/what is your current salary
- Why are you leaving your current job / why did you leave your last position?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Related: 2 years (preferred)

Work Location: In person

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