Product Management, Sg Marketplace

2 days ago

Kuala Lumpur, Malaysia Shopee Full time

Department Operations
- LevelExperienced (Individual Contributor)
- LocationMalaysia - Kuala Lumpur

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- The Associate Product Manager will work within the Shopee Marketplace Product team, contributing to the management and delivery of product features that addresses users’ pain points, drive growth and improve user experience for Shopee's marketplace. As part of this team, you'll be working in a fast-paced and ever-changing environment, collaborating with cross-functional teams to identify and pursue opportunities for growth and success. You'll have the opportunity to take on challenging and impactful projects, from ideation to launch, and to be exposed to various domain knowledge. Join us and help shape the experience for Shopee users

Your responsibilities will include managing the product lifecycle - from ideation/problem identification to requirement analysis, solution design, coordinate with internal stakeholders for the solution build, conduct testing and work with a cross-functional team for the features launch.
- Responsible for Return & Refund product line for Singapore e-commerce platform that improve user experience (buyers / sellers / internal stakeholders).
- Engage internal stakeholders, build up domain expertise to understand business requirements, and identify strategic opportunities.
- Focus on centralising all product-related requests from all fronts of Singapore departments and putting them into well-written business feature request form, (FRF).
- Coordinate with other Product Managers to ensure proper product design can fulfil business requirements. Prepare and conduct necessary tests.
- Manage feature rollout closely with business with training, deployment planning, day-to-day support, feedback gathering and more.

**Requirements**:

- Bachelor’s degree in Business, Engineering, or a related field
- Fresh graduates are welcome to apply; internship or project experience in product management or related fields is a plus
- Strong analytical skills with a passion for data-driven decision making
- Excellent communication and collaboration abilities
- Able to manage multiple projects and prioritize tasks in a fast-paced environment
- Solid understanding or keen interest in user-centered design principles and product development processes

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