Technical Support and Cs

2 days ago

Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

We are seeking an attentive and goal-oriented person to join us as a Team Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you **Responsibilities**: - Leads, monitors, and supervises the team of 10 to 15 to achieve organization goals. - Identify areas for service improvement and make recommendations to the management team. - Assist in hiring process. - Manage scheduling and staffing requirements for the night shift to ensure adequate coverage and optimal team performance. - Process improvement: Collaborate with cross-functional teams to identify opportunities for process improvements and recommend and implement solutions to enhance efficiency and customer experience. - Quality Assurance: Conduct regular quality assurance assessments to maintain service quality standards and identify areas for improvement. - Training and Development: Develop and implement training programs to enhance customer service and technical skills, also product knowledge of team members. Provide ongoing coaching and feedback to support their professional growth.

**Requirement** - Professional-level fluency in English AND Mandarin. - Required to work on site. - At least two (2) years of relevant Team Leader experience managing a minimum of 5 team members. - Proven experience in technical support or customer service roles. - Effective Coaching skills. - Proficient in MS Office (esp. PowerPoint, Excel); e-learning software is an asset.

Pay: RM6,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Monday to Friday
- Night shift

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