Executive, Customer Logistics

_**OVERALL MANAGEMENT**_

1. Perform COA checking and reconciliation with physical cargo, verify all Import Lotting Receiver, Lotting Summary Reports, cargo identification matchings and storage confirmation at branch level.

2. Branch specialist in reconciling and matching LME Cast References / Melt numbers and resolving issues on LME cargo warrantability at branch level.

3. Coordinating with Operations, Contractors, Forwarders, to ensure timely and accurate cargo information are input into all necessary reports for submission to regional customer services team.

4. Checks and ensure accuracy and completeness of all reports generated and submitted by contractors

5. Handling customer and internal queries concerning cargo Cast Reference details, validity of cargo weights, metal LME compliances for warrantability.

6. Updates any issues / problems encountered to Support Services Exec / Branch Manager.

7. Ensure timely and accurate job billings (Invoicing) and job costings.

8. Churning out monthly Accounts Receivables and Accounts Payables and updating all accounting transactions into system for Finance Team’s verification and reconciliation.

9. Perform monthly job accruals for orders still pending for costings by month end.

10. Perform Credit Control functions to liaise effectively with all AWMY customers to follow up on pending payments and to close outstanding.

**Responsibilities and Accountabilities**

**_1. COA, Cargo ID Reconciliation & Checking**_
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1.1 Ensuring service provider submits all required Lotting Receiver reports promptly and accurately. Checks and amends / revise any reports to ensure correctness / completeness / accuracy in terms of melt / cast references / cargo identifications prior to submission to customer, regional customer services team.

1.2 Supporting Receiver Handling Team to check and correct Tally Sheet /Receiver Report/ DWA/ correcting cargo melt ref / cast ref numbers, other details when required.

1.3 Supporting Receiver Handling Team to check / correct Lotting Summary Reports and casting when required.

1.4 Ensuring reports submitted by contractors, warehouse operators are in compliance to the LME contract rules.

1.5 Trouble shooting / solving report accuracy, cargo warranting issues and coordinating with Ops Team, LSP contractors and regional customer service team.

1.6 Work towards maximum warrantability of all LME cargo upon completion of weighing and lotting process by all contractors / LSPs.

1.7 Keeping track of all the unlotted balances.

1.8 Escalate any complaints, claims, disputes to Support Services Exec / Branch Manager Regional Customer Services Team as and when required.

1.9 Assisting the team in checking / casting of the reports when required (Receiver Report, Lotting Summary)

1.10 Issuance of Storage Confirmation upon completed checking and verifying inbound report an finalizing all report details.

**_2. Sharepoint Picture Portal Management**_
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2.1 Managing and Tracking daily cargo and cast reference pictures uploading by LSPs.

2.2 Retrieval of all cast reference cargo details, other cargo details - brand, shape, pcs, gross weight, Net weight and other information from uploaded picture portal to amend any inaccuracy of cargo lotting receiver reports and other submissions.

2.3 Liaise with all respective LSPs to ensure timely uploads of required photos.

**_3. Branch Job Billings & Job Costings_**

3.1 Perform monthly Job Billings (invoicing) for all AWMY jobs and completion of monthly job costings.**_**_
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3.2 Churning out monthly Accounts Receivables (AR) and Accounts Payables (AP) and updating accounting transactions into finance system for Finance Team’s monthly reconciliation.

3.3 Perform monthly job accruals for orders which are still pending / ongoing for costings by month end.

**_4. Perform Credit Control, Assist Finance In New Customer & Vendor Due Diligence & Registrations_**

4.1 Issue out Invoices to customers officially upon completion of Work Orders
- 4.2 Perform Credit Control functions and liaise effectively with all AWMY customers to follow up on pending payments and to close outstanding items.
- 4.3 Recommend to Finance Department and obtain approvals for Credit Notes / Debit Notes for any Invoicing disputes with customers.

4.4 Monitor and issue out necessary disputes for any billing errors by Vendors, Contractors and Creditors.

**_5. Monitoring, Compilation & Reporting Of Container Damages, Irregularities & Repairs**_
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5.1 Monitoring, compilation of picture evidences, operations reporting of Container damages and irregularities and issuing complaints and notices to carriers and shipping agents to disclaim container damages, charges and liabilities.

5.2 Issue out similar container damages detection reports to AWSG and customer to assist customers/shippers to dispute effectively on container damage charges from carriers and shipping agents.

5.3 Liaise with carriers and shipping agents to issue di