Customer Service Assistant

Handle customer enquiries regarding products, orders, and delivery status on online platform e.g., live chat. - Handle customer complaints and follow-up with the disposition actions - Review or approve return and refund from all e-commerce platform as per customer request. - Process and follow up returns and refund procedures. - Provide information about our...

**Roles** The key roles of the Customer Service Assistant - Logistics are: - Attending customers’ enquiries, to meet customer satisfaction. - Assist in system implementation, enhancement to system/work processes to improve the operation efficiency of the department. **Responsibilities** The Customer Service Assistant - Logistics is overall responsible...

**Key Responsibilities** - Handle customer inquiries professionally to ensure high customer satisfaction. - Assist the Marketing Team in preparing quotations for new clients and building long-term business relationships. - Source and verify rates from suppliers (LCL, FCL, Conventional, RORO, Air Freight, Warehousing, Transport, etc.). - Prepare quotations...

**JOB RESPONSIBILITY** Responsible to open job in the system and ensuring all necessary documentation are prepare including commercial invoice, bill of lading, customer declaration, and other necessary paperwork. To communicate with shipping agents, suppliers, customers, and government agencies, to ensure that all required documents are submitted in a...

**Nature of Business**: Logistic & shipping company - **Location**: Kawasan 13 Port klang - **Working Days**: 5 days ( Mon-Fri, 9am - 6pm) - **Salary**: RM2200-RM2500 **Job Requirement**: - Minimum SPM or Diploma in Logistics - At least 1 year experience in Logistics Shipping. - Smart & love communicate with people - Assist the marketing team in preparing...

Serve as the primary point of contact for assigned customers. - Receive and process customer orders and scheduling requests. - Communicate shipment status updates, delays, and exceptions proactively. - Accurately input and update orders in internal systems (e.g., TMS/WMS). - Track incoming and outgoing loads to ensure timely transloading. - Prepare shipping...

Since 2005, our client has been a reliable name in the logistics industry, providing end-to-end transportation solutions for importers and exporters. Their commitment to efficiency, reliability, and personalized service ensures every consignment is handled with utmost care—whether by **Sea, Road, or Air**. Position: Assistant Customer Service...

**Infinity Logistics & Transport** Location: Pulau Indah Job Responsibilities - Monitor inventory levels regularly using allocation reports. - Work closely with suppliers, buyers, and the logistics team to ensure timely stock delivery. - Manage lead times and adjust plans as needed to meet operational requirements. - Prepare reports such as stock...

Since 2005, our client has been a reliable name in the logistics industry, providing end-to-end transportation solutions for importers and exporters. Their commitment to efficiency, reliability, and personalized service ensures every consignment is handled with utmost care—whether by **Sea, Road, or Air**. Position: Assistant Customer Service...

**Key Responsibilities**: With this role, the incumbent will be responsible to support all sales activities to export customers in the Food Ingredients division. - Supports the Head of Supply Chain/Assistant Customer Service Manager as the interface within the sales office in all customer related matters. - Oversees and manages the order fulfilment process,...