Customer Service Assistant

4 days ago

Port Klang, Malaysia TITIMAS LOGISTICS SDN BHD Full time

**Roles**

The key roles of the Customer Service Assistant - Logistics are:

- Attending customers’ enquiries, to meet customer satisfaction.
- Assist in system implementation, enhancement to system/work processes to improve the operation efficiency of the department.

**Responsibilities**

The Customer Service Assistant - Logistics is overall responsible on the customer enquiries and booking confirmations, with the defined scope for Titimas Logistics Sdn. Bhd.
- To assist Marketing Team in preparing the quotation for new customers and continue building up business relationship with them for future business;
- Checking rates from supplier (Carrier - freight LCL, FCL Conventional, RORO. Air freight / Warehousing / Transport etc);
- Required to prepare quotation within the same day after received confirmation from CEO;
- Follow up with customers after quotation have been send out in order to secure the shipment;
- Closely monitor and follow up shipment status until job complete to avoid any problem arise;
- To check with the related Government Agency for any Import / Export permit requirement for any new item / commodity
- Preparing MITI cost analysis
- Renewal of MTIB license
- Update Carrier Own Container (COC) rate list and distribute to other team members on monthly basis;
- Prepare Costing Sheet and updating quotation in Smart Freight System for each shipment;
- Check cash term invoice before sending to Accounts Department;
- Follow up payment from Customers;
- Monitor the movement stock at JASA KITA WAREHOUSE, coordinate with Import Team on the stock in and out at warehouse and check the Invoice billing from vendor;
- Perform any other jobs as assign by superior / management when required from time to time.

**Qualification**
- Possess at least Higher, Secondary, SPM / STPM or Diploma in related field.
- Minimum 2 years of working customer service/documentations/operations experiences in forwarding.
- Understand FCL & LCL documentations, customs clearance and domestic transportation. Airfreight experience is added advantage.
- Efficient multitasking with good communications and time management skills.
- Reporting skills.
- Computer literate.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Port Klang: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your expected salary?
- What is your current notice period?

**Education**:

- STM/STPM (preferred)

**Experience**:

- similar role: 2 years (preferred)

**Language**:

- Bahasa and English (preferred)

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