Korean Customer Success Specialist for a Top Bpo

6 days ago

Bayan Lepas, Malaysia Gratitude Inc. Full time

**Role**:Customer Success Specialist

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: customer success customer support

The CSS will be the primary contact for customers using the client’s website shopping channel.

The CSS lives the values of our client which are:
- 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world.

2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

**Qualifications**:
**Education background**:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

**Work experience**:

- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.

**Required Interpersonal Skills**:

- Customer Service orientation.
- Customer Results/Solutions focussed.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- **Must be able to speak, read and write in Korean**

**Technical Skills**:

- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office

**Responsibilities**:
(May perform other duties as requested that may not be specifically addressed in this document)

**Overview of CSS Role**:

- CSS represents the brand, the culture, and the values of the client
- Your attitude and how you behave will determine how our client is perceived by its customers
- It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
- Customer concerns must be handled positively and professionally
- Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

**Responsibilities and Accountabilities**
- Support customers to place online orders with the client.
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client.

  • Customer Success Specialist

    3 weeks ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Native Korean - Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values...

  • Customer Success Specialist

    5 days ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Korean - Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client...

  • Csr - Native Taiwanese for Top Bpo

    7 days ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Taiwanese - Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of...

  • Customer Success Specialist

    3 weeks ago

    Bayan Lepas, Malaysia Growthfn Sdn Bhd Full time

    **Responsibilities** - CSS represents the brand, the culture, and the values of the client - Your attitude and how you behave will determine how our client is perceived by its customers - It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times - Customer concerns must be handled positively and...

  • Customer Success Specialist(Cantonese and Mandarin)

    7 days ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Cantonese english - **Job Title: Customer Success Specialist (Mandarin Proficient)** **Location**: Bayan Lepas, Penang **Salary Range**:...

  • Taiwanese Speakers for Top Bpo

    3 weeks ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Taiwanese - Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our...

  • Customer Success Specialist

    4 days ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Taiwanese - Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our...

  • Customer Success Specialist

    4 weeks ago

    Bayan Lepas, Malaysia Teleperformance Malaysia Full time

    Job code: ID-SA-CSS-KR-002 **~Job Highlights~** - Medical and Insurance Coverage - World Class Training and Career Progression **~Job Responsibilities~** - Follow-up with customers to ensure their technical issues are resolved - Become and remain knowledgeable about Social Media products and community standards - Gather, analyze and utilize relevant data...

  • Customer Success Specialist

    3 weeks ago

    Bayan Lepas, Malaysia Teleperformance Malaysia Full time

    Job code: ID-T1A-CSS-KR-001 **~Job Highlights~** - Medical and Insurance Coverage - World Class Training and Career Progression **~Job Responsibilities~** - Follow-up with customers to ensure their technical issues are resolved - Become and remain knowledgeable about Social Media products and community standards - Gather, analyze and utilize relevant data...

  • Customer Service Executive

    4 days ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Thai - **Job Details** - Company: Top BPO Malaysia - Job Title: Customer Success Specialist - Thai English Speaking - Location: GBS, Bayan Lepas,...

  • Customer Success Specialist

    5 days ago

    Bayan Lepas, Penang, Malaysia TP Full time

    Customer Success Specialist - English SpeakingThis is a full-time on-site role for a Customer Success Specialist (English Speaking) based in Bayan Lepas, Penang, Malaysia. The Customer Success Specialist will be responsible for ensuring customer satisfaction through providing excellent customer support and communication. The role will require the use of...

  • Korean Customer Service Representative

    7 days ago

    Bayan Lepas, Malaysia FINDGlobal Full time

    Manage Quote to Order Process. - Manage all system sales orders or quote request. Prepare and enter data into Oracle system, and process customer orders/Quote. Ensure accuracy in pricing, order information and technical specification accuracy and maintain precise records. - Provide professional, timely and accurate information to incoming customer enquiry...

  • Customer Success Specialist Taiwanese Speaker

    3 weeks ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Taiwanese - Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of...

  • Customer Success Specialist

    7 days ago

    Bayan Lepas, Penang, Malaysia 呐 Full time

    Visa and Relocation package is not available for this position.Company DescriptionTeleperformance is a global digital business services company that delivers the most advanced, digitally-powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. Our global scale and local presence allow us to be a...

  • Translation Specialist

    5 days ago

    Bayan Lepas, Malaysia Clarivate Full time

    We are looking for an Associate Translation Specialist/ Translation Specialist to join our talented translation team in Clarivate, Malaysia. In this role, you will use your language skills in areas such as Life sciences, Pharma, Chemistry/Biomedical engineering, etc. to perform post-editing and proofreading of patent content from Korean into English to...

  • Support Specialist

    12 hours ago

    Bayan Lepas, Penang, Malaysia Teleperformance Full time

    We are looking for a skilled Support Specialist - Customer Success to join our team and help us deliver exceptional customer experiences.This role involves working closely with customers to understand their needs, resolve their concerns, and build strong relationships.As a Support Specialist, you will be responsible for ensuring that our customers receive...

  • Customer Service

    4 weeks ago

    Bayan Lepas, Malaysia Agensi Pekerjaan JobScoper Sdn Bhd Full time

    Job Responsibility Title: Customer service - Korean speakers (training provided for everyone) Project: Social Media platform Job Scope - Processing payment and client information in a manner that is precise and safeguards the seers personal and payment information - To ensure efficient problem and complaint resolution. - Attend to users' inquiries about...

  • Customer Success Manager

    5 days ago

    Bayan Lepas, Penang, Malaysia TP Full time

    About TPTP is a leading outsourcing and offshoring consulting company that aims to provide exceptional customer support services. We are currently seeking an experienced Customer Success Specialist to join our team in Bayan Lepas, Penang, Malaysia.The successful candidate will be responsible for ensuring customer satisfaction through excellent customer...

  • Customer Success Specialist

    7 days ago

    Bayan Lepas, Malaysia Career International Fos Sdn. Bhd Full time

    **Job Highlights** - Join an International Company with a dynamic, youthful workplace. - Premium workspaces - On site Trainings & Career Development **Overview** The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued...

  • Customer Success Specialist

    3 weeks ago

    Bayan Lepas, Malaysia growthfn Full time

    The Customer Success Specialist - Japanese Speaker is responsible for managing and enhancing the customer experience for Japanese-speaking clients. This role involves building strong relationships with customers, ensuring their satisfaction and success with the company's products or services, and addressing any issues or concerns they may have. The...