Service Advisor(Lexus)

20 hours ago

Subang Jaya, Malaysia PCM Group Global Full time

**Key Responsibilities**:
**1. Sales Performance & Smart Selling**
- Achieve sales, throughput, and focus product targets using effective selling strategies.
- Promote additional services where appropriate to increase revenue and meet branch targets.

**2. Customer Satisfaction & Communication**
- Enhance customer satisfaction by listening attentively and securing approval for additional jobs.
- Provide clear explanations of work done, charges incurred, and ensure timely delivery as promised.

**3. Customer Experience & Service Excellence**
- Create an exceptional customer experience through a positive and proactive customer service approach.
- Handle customer inquiries and feedback professionally to build long-term trust and loyalty.

**4. Service Campaigns & Operational Support**
- Actively participate in service campaigns, Fix-It-Right programs, and follow-up cases.
- Monitor and update customers regularly on parts back orders and major repair job progress.

**5. Documentation & Warranty Claims**
- Ensure prompt and accurate submission of technical reports and warranty claims.
- Manage branch goodwill claims in line with approved guidelines and timelines.

**6. Service Delivery & Time Management**
- Ensure all vehicles are completed and ready within the committed time frame.
- Consistently deliver high-quality service that exceeds customer expectations.

**7. CSI Achievement & Team Contribution**
- Contribute to the branch’s Customer Satisfaction Index (CSI) goals through quality service.
- Support team initiatives aimed at improving overall customer satisfaction and performance.

**8. Compliance & Flexibility**
- Follow internal operational procedures and compliance requirements set by the distributor.
- Carry out any additional tasks or assignments as instructed by your superior when required.

**Qualifications for Service Advisor**
- Minimum Diploma in Marketing/Mass Communication/Business Admin OR equivalent with Automotive related experience.
- At least two (2) years of working experience in CRM, customer service and marketing communication.
- Fluent written and spoken in English & Bahasa Melayu.
- Good understanding of customer segmentation and demographics.
- Ability to interact with all levels of people to address arising issues.
- Strong interpersonal and communication skills.
- Independent and able to work under pressure and multitasking environment.

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM2,800.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Work Location: In person

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