Service Advisor

3 days ago

Subang Jaya, Selangor, Malaysia Sunway Trading Group of Companies Full time

JOB RESPONSIBILITIES

  • Customer Interaction & Service Intake -Greet and assist customers with EV service enquiries in a professional manner. Open and manage service job cards in the Dealer Management System (DMS). Record and confirm customer concerns related to EV performance, charging, or system alerts. Explain maintenance schedules, service requirements, and safety protocols specific to EVs.
  • EV Technical Awareness & Communication - Liaise with EV technicians to interpret technical diagnostics and repair recommendations. Explain battery health, charging issues, and system updates to customers in layman's terms. Coordinate EV recalls, software upgrades, and battery inspections. Stay up to date with OEM EV maintenance schedules and warranty policies.
  • Workshop Coordination - Schedule service appointments based on workshop load and technician availability. Monitor job progress and keep customers informed of service status. Ensure proper documentation for warranty claims, insurance claims and high-voltage system service records. Communicate effectively with parts advisors and technical teams to expedite service.
  • Customer Follow-Up & Satisfaction - Conduct post-service follow-ups and obtain customer feedback. Handle service complaints and escalate complex technical concerns. Educate customers on proper EV usage, battery charging etiquette, and preventive maintenance.
  • Carry out any other duties (if not specified above) as required by company / superior

JOB REQUIREMENTS

  • Diploma/Degree in Automotive Technology, EV Systems, or Customer Service.
  • 2–3 years as a Service Advisor in an automotive environment (EV experience preferred).
  • Strong communication and interpersonal skills.
  • Basic understanding of EV components (battery, inverter, BMS, e-motor).
  • Familiarity with workshop management systems (DMS, CRM).
  • Able to interpret basic diagnostic reports and explain them clearly to customers.
  • Good command of English and Bahasa Malaysia (Mandarin is an added advantage).

Additional Requirements:

  • Valid driver's license
  • Willing to attend EV-specific OEM training and certifications.

Job Types: Full-time, Permanent, Contract

Pay: RM2, RM4,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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