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Customer Service Office

2 weeks ago

Bayan Lepas, Malaysia Toll Global Forwarding Full time

Toll Group

**Position Title**:Customer Service Officer
**Division**:Global Shared Services Penang

**Location**:Penang, Malaysia **Department: Operation**

**Reports to (position)**:Manager - TGF GSS Penang

**OVERALL PURPOSE OF THE JOB**

The position will be responsible to enter data from various source documents into the in house system for storage, processing and data management purposes.

**PRIMARY DUTIES & RESPONSIBILITIES**
- Enter data according to Standard Operating Procedure
- Respond to queries for information and access relevant files
- Record information into Cargo wise 1
- Check completed work for accuracy
- Keeping sensitive customer or company information confidential
- Explore process improvement through Continuous Improvement initiative

**SKILLS ESSENTIAL TO THE JOB**
**Technical**
- Proven data entry working experience
- Familiarity with MS Office
- Typing speed and accuracy
- Proficiency in both spoken and written English
- Attention to details and accuracy

**ESSENTIAL PERSONAL ATTRIBUTES**
(Demonstrated in previous roles and the individual’s career track record).
- Desire to learn and grow
- Flexibility of thought and action
- Sound integrity and disciplined
- Ability to work with others in a collaborative team environment as well as independently
- Ability to take responsibility and ownership of tasks and projects
- Willingness to share ideas and knowledge
- Customer orientated, good people skills and able to work with people at all levels.
- Good motivation, team building and influence skills
- Able to work independently and under pressure with minimum supervision

**Job Types**: Full-time, Fresh graduate

**Salary**: RM2,000.00 - RM2,400.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Bayan Lepas: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Data entry: 1 year (required)

**Language**:

- English (required)
- Bahasa (preferred)