Customer Service Officer

Company DescriptionDGL FREIGHT SDN BHD is a home-grown total logistics provider in Malaysia, specializing in shipping, freight, marine, and transportation services. Founded in 2013, the company has rapidly grown to meet the demands of the logistics industry. With a focus on exceeding customer requirements, DGL Freight guarantees "Delivery with Peace of Mind"...

We are a fast-growing EV charging solutions company specializing in residential, commercial, and industrial charging infrastructure. Our mission is to accelerate the transition to sustainable mobility by delivering reliable, efficient, and innovative EV charging solutions.We are looking for a reliable and organized Admin & Customer Service Executive to...

Job Description•    Manage Quotation and order fulfillment process timely including order entry, expediting orders, coordinate with Operations and Logistics on timely shipments.•    Assist Finance department on invoicing and pass due issues•    Handle RMA•    Manage customer forecast/demand and inventory level, work with Supply Chain to...

About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

Responsibilities:Act as the key window towards customer for Feedback, Quotation and Order Management.Accept customer PO and process it accordingly on time. Work with internal team to deliver the order as per customer requirement.Assist Manager to process RFQ with the objective to Quote to Win.Work proactively to accomplish assigned KPIs which included but...

Empower Dreams, Transform Lives: Join EasyParcel in Redefining the Future of Delivery Imagine a delivery experience that transcends the ordinary - where each parcel represents not just a package, but a promise fulfilled, a connection made, and an opportunity seized. At EasyParcel, we envision a world where logistics isn't just about moving goods from point...

Customer ServiceMaintain proper filling of all operations correspondences and reports.Check all incoming emails and assist the superior in formulating replies in a timely manner.Communicate with customers by phone or email to provide shipment updates for export and import.In the event of a booking cancellation by the shipper or consignee, CS Ops shall...

Keep the pulse of customer satisfactiono Respond to customer's inquiries in a timely manner. Take the lead as a first PIC for customerso Work with internal and external CNW customers to create an exceptional customer service experienceo Manage account/customer expectationso Work with internal and external customers for Corrective and Preventative Actionso...

Responsibilities:Account manager focusing on full set of customer service activities; include order processing, supply chain management, inquiries, quotations and customer complains.Forecast and Budget.Co-ordinates customer requirements through cross functional activities – from a single base to and from multiple locations on various disciplines such as...

ResponsibilitiesAct as the main point of contact for customers regarding orders, shipments, and service requests.Coordinate with warehouse teams to ensure customer requirements are executed correctly and on time.Monitor and report customer service KPIs and ensure SLAs are met.Conduct basic root cause analysis for service issues and work with internal teams...