Customer Service Executive

2 weeks ago

Bayan Lepas, Penang, Malaysia IQ Group Sdn. Bhd. Full time

Responsibilities:

  • Account manager focusing on full set of customer service activities; include order processing, supply chain management, inquiries, quotations and customer complains.
  • Forecast and Budget.
  • Co-ordinates customer requirements through cross functional activities – from a single base to and from multiple locations on various disciplines such as R&D, Engineering, Finance, Quality, Product Testing, Manufacturing, MIS, etc.
  • Product benchmarks and market researches.
  • Manages and hosts visiting customers.
  • Total customer satisfaction requirements.
  • Business travels as and when required.

Requirements:

  • Diploma/degree in business disciplines.
  • Excellent communication skills; both written and verbal.
  • Good administration and organization skill with attention to details.
  • A team player.
  • Initiative to work with minimum supervision.
  • Ability to interpret and summarize complex documents/situations into workable action items and seeing through the process.
  • Ability to create business presentation needs.
  • Advanced Microsoft Excel knowledge will be an advantage.
  • Candidates who are available immediately are encouraged to apply.
  • Fresh graduates are also encouraged to apply.
  • Mandarin speakers are required for this role to effectively communicate with Mandarin-speaking clients.

Benefits:

  • 13th Month Bonus
  • Permanent role
  • Flexible working hours
  • Meal allowance
  • Dental/optical benefit
  • Health checkup
  • Medical coverage
  • Festival gifts/birthday gifts/company dinner/team building
  • Free parking

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