Customer Service Officer Chauffeur

3 days ago

Bayan Lepas, Malaysia Mayflower Group Full time

**Job Purpose**:
To deliver excellent customer service while supporting daily branch operations, vehicle management, and chauffeur duties. The role ensures smooth operations, timely vehicle readiness, and high customer satisfaction.

**Key Responsibilities**:
1) Vehicle Management
- Conduct daily pre
- and post-inspections of vehicles and report any mechanical issues or damages immediately.
- Ensure vehicles are sent for servicing, PUSPAKOM inspection, and scheduled maintenance on time.
- Oversee fueling, cleaning, and overall readiness of vehicles for rental or delivery.

2) Operations & Logistics Support
- Assist in vehicle delivery, collection, and handovers to clients or branches, ensuring proper documentation.
- Support administrative tasks including inspection reports, mileage logs, and vehicle movement records.
- Coordinate with fleet and service teams to reduce downtime and ensure smooth workflow.
- Issue work orders to vendors, verify invoices, and follow up on repair progress.
- Respond promptly to vehicle breakdowns and assist in arranging replacements or towing as needed.

3) Branch Operational Support
- Provide backup support during staff absences and handle vehicle keys, GPS devices, and tools responsibly.
- Ensure all activities comply with company SOPs to maintain consistent service standards.
- Be available for on-call or breakdown duties during weekends and public holidays on a rotational basis.

4) Chauffeur Services
- Provide safe, punctual, and courteous driving services for clients, passengers, or company personnel.
- Maintain cleanliness, roadworthiness, and readiness of assigned vehicles.
- Deliver a professional customer experience, assisting passengers with entry, exit, and luggage handling.

5) General
- Perform other related duties as required within the scope of operations.

**Job Requirements**:

- Minimum SPM / STPM. Diploma or Degree qualification or equivalent.
- Possess a **valid driving license (Class D)**with a clean driving record.
- 3-5 years of experience in customer service, transport, or car rental operations preferred.
- Good knowledge of basic vehicle maintenance and safety practices.
- **Basic understanding of vehicle mechanics**, maintenance schedules, and inspection procedures.
- Good personality, Strong communication, time management, and customer service skills.
- Able to **work independently and in a team environment.**:

- Willing to work weekends, public holidays, and rotational on-call duties when required for **emergency breakdown**:

- **Physical Fitness,**Fit to perform physical tasks such as inspecting vehicles, driving, and handling logistics.
- Able to prioritize tasks and manage time efficiently under mínimal supervision.
- Tech Literacy: Basic computer.

**Job Types**: Full-time, Permanent, Fresh graduate

Application Question(s):

- What is your expected salary? Negotiable
- Able handle emergency breakdowns during weekend if required ? YES/NO

**Experience**:

- Fleet Operation: 3 years (preferred)

License/Certification:

- Class D driving license (required)

Work Location: In person

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