Key Account Manager

2 weeks ago

Shah Alam, Malaysia Polymorph Psynergy Full time

This company specializes in producing safer, healthier air fragrance products as an alternative to conventional options that often contain harmful synthetic chemicals. Recognizing the potential health risks posed by compounds such as benzene, formaldehyde, and toluene—commonly found in many air fresheners—they have developed formulations that are primarily plant-based and free from alcohol, formaldehyde, benzene, and toluene. Their mission is to offer consumers a cleaner and more natural way to freshen the air in their homes and cars.

Key Account Manager (FMCG)

Full Time RM7,000 - RM10,000 per month

**Requirements**:

- Bachelor's Degree in Business Administration, Sales, Marketing, or a related field.
- Minimum 6-8 years of experience in FMCG sales or key account management, with at least 2-3 years in a supervisory or managerial role.
- Must have prior experience handling the Watsons account with proven results in driving sales and managing the relationship.
- Proven success managing both international and local chain accounts (e.g. Watsons, 99 Speedmart, Econsave).
- Proficient in English (written & verbal) and Mandarin is preferred.
- Strong analytical thinking, commercial sense, and structured planning skills.
- Excellent interpersonal, communication, and negotiation skills.
- Proficient in Microsoft Office (Excel, PowerPoint, Word).
- Demonstrated ability to manage customer relationships proactively and systematically — even without formal CRM tools.

Key Responsibilities
- Lead and manage key account strategies to drive revenue, brand presence, and customer loyalty.
- Develop long-term partnerships with major clients, while identifying new business opportunities.
- Monitor sales performance, customer behavior, and product trends to support strategic decision-making.
- Plan and implement tailored promotional and trade activities that deliver strong ROI.
- Coordinate closely with internal teams (marketing, supply chain, finance) to ensure timely execution of key account plans.
- Handle account forecasting, budgeting, and reporting.
- Proactively resolve customer concerns and ensure high levels of satisfaction and retention.
- Coach and mentor junior team members to enhance performance and support development.
- Prepare and present regular business reviews and progress reports to management and clients.

**Benefits**:

- Competitive Salary + Incentives
- Annual Bonus
- EPF, SOCSO & EIS
- Birthday Leave, Annual Leave
- Staff Discount
- Company Trip & Team-Building Activities
- Career Growth

**Job Types**: Full-time, Permanent

Pay: RM7,000.00 - RM8,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Commission pay

**Experience**:

- FMCG sales or key account management: 5 years (required)
- supervisory or management: 2 years (required)

**Language**:

- Mandarin (required)

Work Location: In person

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