Key Account Manager

6 days ago

Shah Alam, Malaysia Polymorph Psynergy Full time

Our Client specializes in premium car air fresheners and fragrances, offering a range of innovative and stylish scent solutions designed for modern lifestyles. Their products combine Japanese nanotechnology with elegant designs to provide long-lasting, safe, and refreshing aromas for your car and home environments.

They are on the lookout for a Key Account Manager with a solid track record in handling major retail accounts — especially Watsons.

Position: Key Accounts Manager

Location: Bukit Jelutong, Shah Alam

**Responsibilities**:

- Lead and manage key account strategies to drive revenue, brand presence, and customer loyalty.
- Develop long-term partnerships with major clients, while identifying new business opportunities.
- Monitor sales performance, customer behavior, and product trends to support strategic decision-making.
- Plan and implement tailored promotional and trade activities that deliver strong ROI.
- Coordinate closely with internal teams (marketing, supply chain, finance) to ensure timely execution of key account plans.
- Handle account forecasting, budgeting, and reporting.
- Proactively resolve customer concerns and ensure high levels of satisfaction and retention.
- Coach and mentor junior team members to enhance performance and support development.
- Prepare and present regular business reviews and progress reports to management and clients.

**Requirements**:

- Bachelor's Degree in Business Administration, Sales, Marketing, or a related field.
- Minimum 6-8 years of experience in FMCG sales or key account management, with at least 2-3 years in a supervisory or managerial role.
- Must have prior experience handling the Watsons account with proven results in driving sales and managing the relationship.
- Proven success managing both international and local chain accounts (e.g. Watsons, 99 Speedmart, Econsave).
- Proficient in English (written & verbal) and Mandarin is preferred.

Strong analytical thinking, commercial sense, and structured planning skills.
- Excellent interpersonal, communication, and negotiation skills.

Proficient in Microsoft Office (Excel, PowerPoint, Word).
- Demonstrated ability to manage customer relationships proactively and systematically — even without formal CRM tools.

Remuneration packages:
Basic: RM7,000 - RM10,000 per month
EPF, SOCSO, EIS
Benefit:
Competitive Salary + Incentives
- Annual Bonus
- EPF, SOCSO & EIS
- Birthday Leave, Annual Leave
- Staff Discount
- Company Trip & Team-Building Activities
- Career Growth Opportunities

Working Days: Mon to Sat -5.5 days work week
Working Hours: 9:30am - 6:00pm Monday to Friday (Except Public Holidays)
9:30am - 1:30pm Saturday

**Job Types**: Full-time, Permanent

Pay: Up to RM10,000.00 per month

Application Question(s):

- Must have proven success managing key accounts like Watsons, 99 Speedmart, and Econsave, with strong sales results and relationship management.

**Experience**:

- FMCG sales or key account management.: 6 years (required)

**Language**:

- Mandarin (required)

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