Gaming Support Advisor

2 weeks ago


Brickfields, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

**Location**: KL Sentral
- Address players' in-game inquiries and provide effective solutions.
- Resolve complaints, suggestions, and consultations related to the game.
- Engage with players to collect feedback and enhance their overall satisfaction.
- Monitor and report any game anomalies or issues.
- Work closely with technical teams to resolve issues promptly.

**Requirements**:

- Minimum education level: SPM or higher
- At least 1 year of experience in the call center industry
- Familiarity with the online game **Hoyoverse - Genshin Impact (minimum Level 20)**:

- Strong verbal and written communication skills in Mandarin and English

**Working Hours**:

- 24/7 rotational shifts
- 9-hour shifts, including a 1-hour break
- 5 working days with 2 days off

**Job Type**: Permanent

**Job Types**: Full-time, Permanent

Pay: RM4,100.00 - RM4,700.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Rotational shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- What is your expected salary?
- Are you able to join immediately?

**Education**:

- STM/STPM (preferred)



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