Operation Executive Admin

1 week ago


Damansara Utama, Malaysia DTL Malaysia Sdn. Bhd. (realme) Full time

**Operation Executive cum Admin**
Location: Uptown 2, Damansara Utama
Working Hours: 9am - 6pm
Working Days: 5 days in a week
Salary Range: RM 3000 - RM 4500

**Responsibilities**
- Managing back-end operation of customer Service Centre.
- Monitor and ensure customer data key in correctly into the system.
- Handling and evaluating requests on change repair order.
- Amending mistakes on abnormal repair order and generate weekly, monthly, yearly report.
- Calculate after-sales area employee’s KPI based on abnormal repair orders.
- Investigate and analyze the suspicious repair orders.
- Conduct sharing session training weekly, gather feedback from HQ staff and after-sales area employees.
- In charge on AIoT - TV’s repair and replacement process.
- Liaise and arrange with renovation firm, arrange man power and tools for new service center.
- Enhancing relationship between HQ, warehouse and front-liner for efficiency performance with correct information.
- Weekly inventory management with service center by ensuring they have enough stock inventory.
- Daily data analysis to trace overdue customer and follow up case by case, ensure customer to be satisfy in the entire service process.
- Implementation and standardizing professional service experiences, ensure all Service Centre providing a quality service.
- Handling offline and online customers’ complaints via mobile phone.
- Event program planning by preparing event proposal with various idea and content.
- Communicate with various department for event purpose. (e.g. liaise with designers regarding poster requirements)
- Fresh Graduates are welcomed to apply.

**Requirements**:

- Preferably Entry Level specialized in Marketing / Business Development or equivalent.
- Good team player and fast learner & good in time management.
- Possess initiative and able to work independently with minimum supervision.
- Possess positive interpersonal communication skills and keen to learn.
- Required language (s) : Mandarin, English & Bahasa Malaysia. Excellent Mandarin fluency is an added advantage.
- Job Skills: PPT, Excel, Words, Writing and communication skill.

**Benefits**
- 13th Month Salary
- Medical Benefits & Medical Claim
- EPF/SOCSO/EIS contribution
- Staff Price Purchase
- Training will be provided

Pay: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Maternity leave
- Parental leave

Supplemental Pay:

- 13th month salary
- Attendance bonus
- Overtime pay

**Education**:

- STM/STPM (preferred)

**Language**:

- Mandarin (required)

Willingness to travel:

- 50% (required)

Expected Start Date: 06/03/2025



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