J - Contact Centre Executive [mandarin Speaking]

3 days ago

Kuala Lumpur, Malaysia AGENSI PEKERJAAN THE SUPREME HR ADVISORY SDN. BHD. Full time

**Responsibilities**:

- Maintain complete and accurate records of customer interactions in the Customer Relationship Management (CRM) system
- Handle flexible benefits claims from end to end—verifying documentation, coordinating with employees or HR for missing details, and assessing claims for accuracy and fraud risk
- Manage, resolve, and close customer complaints and feedback, as well as handle employee inquiries related to claims adjudication
- Ensure timely follow-up with both internal and external stakeholders on pending cases to provide swift resolution
- Perform ad-hoc tasks as assigned by management

**Requirements**:

- Minimum of 3-4 years’ experience in a call centre or customer service role, with some understanding of claims workflows or insurance processes considered a plus.
- Experience with CRM systems and claims management software to track and resolve claims effectively.
- Familiarity with flexible benefits, health insurance, and claims processing
- Proficiency in Microsoft Excel for reporting and data management is an advantage.
- Knowledge of Mandarin is an advantage to support Mandarin-speaking clients
- Excellent verbal and written communication skills
- Exceptional problem-solving abilities, attention to detail, and a proactive approach to customer service
- Strong organizational and time management skills, with the ability to handle multiple claims and inquiries at once
- Willingness to work on a rotating shift to meet business needs

If you are interested to apply, kindly submit your updated resume in DOC/PDF file and allow our Consultant to match you with our Clients.

Appreciate if you can include details below in the resume:
Current Address / Location:
Current salary:
Reason of leaving:
Expected salary:
Notice period:
Whatsapp: +6016-986 9055

Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd

JTK Number: JTKSM 1252

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- current location, current salary, reason for leaving, expected salary, notice period

**Experience**:

- Call Center: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

Work Location: In person

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