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Partner Enablement

2 weeks ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

Roles & Responsibilities
- Identify training opportunities from various channels, like data studying and feedback collection, and develop individualized and group training plans to address varying needs.
- Develop interactive, quality, and globalized training curriculum for both online and offline training.
- Improve existing training curriculum to drive for higher training efficiency.
- Conduct continuous training and development programs for the trainees by
- formulating and facilitating training programs to enhance product knowledge and
- customer service skills.
- Prepares training booklets, administers tests and role-plays, as well as complete daily
- reports on your training experience.
- Actively works with the QA, SOP, KB and Operations to ensure alignment of product features, technical specifications, processes and so on.
- Drive for continuous improvement of training related success measurements, like customer satisfaction rate.

**Qualifications**:
Minimum Qualifications
- BA/BS degree or equivalent practical experience.
- Works comfortably with Microsoft Word and Excel.
- 3-5 years experience in instructional designing and training delivery, preferably within customer Service or seller service.
Preferred Qualifications
- Experience in eCommerce or marketplace platforms is a plus.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.