Restaurant Manager

1 day ago


Perai, Malaysia OldTown White Coffee Full time

**JOB DESCRIPTION**:
**Outlet Operations Management**
- Oversee day-to-day operations to ensure smooth restaurant performance.
- Ensure compliance with standard operating procedures (SOPs) in service, food quality, cleanliness, and safety.

**Team Leadership**
- Lead, supervise, and motivate outlet staff including Assistant Managers, Supervisors, and Crew.
- Schedule shifts, monitor attendance, and ensure staffing levels are met.

**Customer Service**
- Ensure excellent customer experience by handling feedback and resolving complaints effectively.
- Promote a customer-first mindset among the team.

**Inventory & Cost Control**
- Monitor stock levels, manage ordering, and prevent wastage.
- Ensure proper cash handling, banking, and daily sales reconciliation.

**Sales & Performance**
- Work towards achieving sales targets and outlet KPIs.
- Identify opportunities to improve service, upselling, and cost efficiency.

**Training & Development**
- Conduct on-the-job training for new and existing staff.
- Ensure staff adhere to hygiene, grooming, and brand standards.

**JOB REQUIREMENT**:
**Education**:

- Minimum SPM or Diploma in F&B, Hospitality, Business Management, or equivalent.

**Experience**:

- At least **2-3 years** of experience in a supervisory or managerial role in the F&B industry, preferably QSR or casual dining.

**Skills Required**:

- Strong leadership and people management skills
- Good communication and problem-solving abilities
- Customer-focused and sales-driven mindset
- Basic computer literacy (POS system, MS Office)

**Others**:

- Willing to work on weekends and public holidays
- Able to work rotating shifts
- Willing to be placed at any outlet based on business needs

**BENEFITS**:

- Basic salary range from **RM2,300** based on experience.
- Performance incentive
- Medical outpatient include dental **RM800** per year
- Group insurance

**WORKING HOUR**:
**45 hours on six-day work week basis**. The working hours, schedules and rest days for the outlet employees will be arranged and determined by the Outlet Head on a roster basis in accordance with the Company’s operational policies.

**WORK LOCATION**:
OldTown White Coffee (1826 G1, Jalan Perusahaan, Northsouth Highway, Autocity, Juru 13700 Prai)

Pay: RM2,300.00 - RM3,000.00 per month

**Benefits**:

- Health insurance

Application Question(s):

- What is your expected salary ?
- When you can start to work ?

Work Location: In person


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