中文/广东话客服专员

2 days ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

Job Description:

- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Job Requirements:

- Able to read Mandarin traditional words
- Able to work in rotational shift
- SPM & above

Working Location: Maluri, Cheras

Working Hour: 24/7 Rotational Shift

Basic salary: RM3,000

+ Language Allowance RM500 (For Cantonese speaker)

+ KPI Allowance up to RM300

+ Night Shift Allowance RM300-RM500

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM3,000.00 - RM4,300.00 per month

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