Customer Service Executive

1 week ago


Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

Job Summary / 职位概述
We are looking for a proactive and enthusiastic Customer Service Executive with experience in customer support.
我们正在寻找一位积极主动、充满热情并拥有客户服务经验的客户服务执行员。
The role requires handling both incoming and outgoing communications, ensuring customers receive timely and accurate responses.
此岗位需处理客户来电与外呼沟通,确保客户及时收到准确的答复与协助。

**2.0 Job Description / 工作描述**

Knowledge & Skills / 知识与技能要求
- 通过电话、电邮和聊天平台处理客户咨询。
- Provide accurate and professional responses.

提供专业且准确的回应。
- Meet KPIs for quality and productivity.

达到服务质量与工作效率指标。在服务时限内完成所有分配的任务。与团队成员协作,共同完成目标。拥有良好的人际交往与沟通技巧。**3.0 Qualifications / 任职资格**
- Ensure timely task completion (SLA).
- Work collaboratively with team members.
- Strong interpersonal and communication skills.
- Minimum SPM / Diploma / Degree in any field.
- 至少SPM、专科或学士学位。
- Proficient in English and Mandarin (spoken & written).

精通英语与中文(书写与口语)。
- At least 1 year of experience in customer service.

至少一年客户服务经验。能接受轮班,包括周末与公共假期。可在早上7点至凌晨1点之间轮班。工作地点:吉隆坡敦拉萨路 KL Trillion能接受居家与办公室混合办公。家中需有稳定网络。每班9小时(包含1小时休息)。优先考虑可立即上岗者。公司提供全面培训。**4.0 Perks & Benefits / 福利待遇**
- Willing to work rotational shifts, weekends & public holidays.
- Flexible between 7:00 AM - 1:00 AM (3 shifts).
- Location: KL Trillion, Jalan Tun Razak
- Must be open to both work from home and office arrangements.
- Stable internet connection required at home.
- Able to commit to 9-hour shifts (including 1-hour break).
- Immediate starters preferred.
- Full training will be provided.
- Medical card coverage
- 提供医疗卡
- Career growth opportunities

职业发展机会
- Yearly health screening

每年免费健康检查汽车保险和路税折扣办公室提供小吃上班时间:7AM-4PM / 10AM-7PM / 4PM-1AM办公地点靠近MRT/LRT站点**5.0 Additional Info / 补充说明**
- Discount on car insurance/road tax renewal
- Snacks provided in office
- Working hours:

- Office near MRT/LRT stations

Attributes / 个人特质
- Able to handle pressure / 能承受压力
- Adaptable to change / 适应变化
- Independent and proactive / 独立并积极主动
- Good judgment & time management / 判断力和时间管理能力强
- Curious and eager to learn / 好学有热情
- Always seeking improvements / 不断追求进步

Pay: RM3,500.00 per month

Work Location: In person

Expected Start Date: 07/15/2025



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