社交媒体聊天支持专员

**职位概述：**

作为社交媒体聊天支持专员，您将负责通过社交媒体聊天渠道提供卓越的客户支持。 您将成为客户的**第一联络点**，解决他们的疑问、解决他们的问题并确保他们的满意度。

**职责：**
- 通过社交媒体聊天渠道及时专业地回复客户询问和消息。
- 收集信息以了解客户问题和疑虑。
- 研究并为客户问题提供准确有效的解决方案。
- 将复杂问题升级到相应的团队成员。
- 始终保持积极和专业的风度。
- 记录客户互动并跟踪解决率。
- 了解公司产品、服务和政策的最新信息。

**资格要求：**
- 至少 1 年客户服务或相关领域的经验。
- 英语卓越的书面和口头交流能力。
- 强大的问题解决和分析能力。
- 能够独立工作并作为团队的一员工作。
- 熟练使用社交媒体平台。
- 积极友好的态度。

English:
**Job Title**: Social Media Chat Support Specialist

**Company**: [Company Name]

**About Us**:
[Company Name] is a leading company in [Industry] that is dedicated to providing exceptional customer service. We are looking for a passionate and articulate Social Media Chat Support Specialist to join our growing team.

**Job Summary**:
As a Social Media Chat Support Specialist, you will be responsible for providing exceptional customer support through social media chat channels. You will be the first line of contact for our customers, addressing their inquiries, resolving their issues, and ensuring their satisfaction.

**Responsibilities**:

- Respond to customer inquiries and messages promptly and professionally through social media chat channels.
- Gather information to understand customer issues and concerns.
- Research and provide accurate and helpful solutions to customer problems.
- Escalate complex issues to the appropriate team members.
- Maintain a positive and professional demeanor at all times.
- Document customer interactions and track resolution rates.
- Stay up-to-date on company products, services, and policies.

**Qualifications**:

- Minimum of 1 year of experience in customer service or a related field.
- Excellent written and verbal communication skills in English.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Proficient in using social media platforms.
- A positive and friendly attitude.

职位类型：全职, 招聘机构

薪资： RM3,000.00至RM5,000.00（每月 ）

工作语言:

- 中文 (必填)
- 英语 (必填)