职位名称: 社交聊天支持专员(普通话)

**职位描述：**

我们正在寻找一位能够流利使用普通话和英语的社交聊天支持专员加入我们充满活力的团队。此职位在通过各种社交媒体平台为我们的客户提供一流的客户服务和建立积极关系方面至关重要。

**职责：**
- **客户互动：**通过社交媒体渠道迅速且专业地回应客户查询，确保客户满意。
- **问题解决：**及时有效地识别、评估和解决客户问题。
- **多语种支持：**提供普通话和英语的支持，以满足我们多元化的客户群体。
- **团队协作：**与其他团队成员紧密合作，确保提供一致且无缝的客户服务。
- **反馈收集：**收集并向相关部门报告客户反馈，以持续改进服务。

**资格：**
- **语言能力：**需要流利的普通话和英语。
- **客户服务经验：**优先考虑有客户服务角色的经验。
- **沟通技巧：**出色的书面和口头沟通技巧。
- **解决问题的能力：**能够有效和高效地处理客户问题。

**Job Title**: Social Chat Support Specialist (Mandarin Speaking)

We are seeking a **Social Chat Support Specialist** who is fluent in **Mandarin** and English to join our dynamic team. This role is crucial in providing top-notch customer service and fostering positive relationships with our customers through various social media platforms.

**Responsibilities**:

- **Customer Interaction**: Respond to customer inquiries via social media channels promptly and professionally, ensuring customer satisfaction.
- **Problem Solving**: Identify, assess, and resolve customer issues in a timely and efficient manner.
- **Multilingual Support**: Provide support in both Mandarin and English to cater to our diverse customer base.
- **Team Collaboration**: Work closely with other team members to ensure consistent and seamless customer service.
- **Feedback Collection**: Collect and report customer feedback to the relevant departments for continuous service improvement.

**Qualifications**:

- **Language Proficiency**: Fluency in Mandarin and English is required.
- **Customer Service Experience**: Prior experience in a customer service role is preferred.
- **Communication Skills**: Excellent written and verbal communication skills.
- **Problem-Solving Skills**: Ability to handle customer issues effectively and efficiently.
- **Digital Literacy**: Familiarity with various social media platforms and digital communication tools.

Pay: RM2,000.00 - RM5,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- STM/STPM (required)

**Language**:

- Mandarin (required)
- English (required)