Customer Service Support

Customer Service and Incident Management: - Handle complaints and escalate issues as necessary. - Log all warranty claims and technical issues in the ticketing system. - Monitor open tickets to ensure timely resolution and follow-up with customers. - Keep customers informed of issue status, expected resolution times, and any delays. - Collaborate with...

**vivo Malaysia is hiring Customer Support (Live Chat) !** **Responsibilities**: - Handle customer inquiries through the official website's live chat channel. - Provide accurate and timely responses to customer questions and issues. - Resolve customer concerns and complaints effectively, ensuring high levels of customer satisfaction. - Document and track...

**Brief Description** - To liaise with stakeholders within the company as well as external parties such as courier & transporters to address any inquiries & complaints on storage, fulfilment & last mile delivery related activities. **Key Accountabilities/Duties** - To handle all incoming calls from clients/customers/ inquiries and transfer calls to internal...

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Prepare Correspondences, Quotation and fulfill customer needs to ensure customer satisfaction. **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and...

**Role and Responsibilities** - Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance - Guidance of the users to support them in becoming more productive - Support in the development of programs to train the customer on how to properly use the...

**Job Summary** As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to clients. Your primary focus will be on assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience. **Duties** - Collect deposit before check-in. - Send check-in/check-out...

Primary Jobscope: - Develop a thorough understanding of our products, services, and policies to effectively assist customers. - Stay updated on product features, updates, and promotions to provide accurate information to customers. - Assist customers with product information, troubleshooting, technical support and other issues. - Solve customer inquiries &...

**Requirements**: - Pleasant personality and courteous at all times. - Good communication skills and able to interact with all levels of people. - Fresh graduates are welcomed to apply. - Required languages: Bahasa Malaysia. - Has a passion for service. Previous service experience will be an advantage. - Good team player and willingness to...

**Key Duties & Responsibilities** The Customer Service Coordinator is a key role within the Customer Service department, responsible for facilitating communication between customers, engineers, and technicians to ensure optimal service delivery. This position handles customer inquiries, escalations, and logístical support. **Inquiry Handling**: **Customer...

Job Responsibilities: - Perform daily operational tasks according to operation/ system procedures perform change and configuration management, etc. - Ensure the service delivery to meet customer project needs and meet the corresponding service level agreement (SLA) by performing daily tasks - The Senior Role will assist the team lead in supervisory tasks...