Service Support Analyst
1 week ago
Job Responsibilities: - Perform daily operational tasks according to operation/ system procedures perform change and configuration management, etc. - Ensure the service delivery to meet customer project needs and meet the corresponding service level agreement (SLA) by performing daily tasks - The Senior Role will assist the team lead in supervisory tasks such as handling escalated enquiries/ complaints, managing the staff roster, giving guidance to ensure procedural compliance & maintenance and demonstrate the service delivery in person, etc. - The Senior Role will assist to develop and maintain operational/ IT/ contact centre procedures and performance statistics/ reports (For Hotline related projects) troubleshooting and resolve users’ enquiries via FAQ according to operation procedures and FAQ - Ensure the service delivery to meet customer project needs and meet the corresponding service level agreement (SLA) by performing daily tasks (occasionally) such as handling escalated enquiries/ complaints, managing the staff roster, giving guidance to ensure procedural compliance & maintenance and demonstrate the service delivery in person, and assist to develop and maintain operational/ contact centre procedures and performance statistics/ reports Our perfect teammate will be: - Higher Certificate/ Diploma in Information Technology/ Information Systems or relevant fields - Solid knowledge (L0, preferably L1 Level with >2 years’ experience) in IT operation in fast paced dynamic and demanding enterprise environments (Managed Services support or Contact Centre preferred) - Knowledge in Microsoft Windows Active Directory, Exchange Server Administration and Data Center Operation is an advantage - Ability to handle multiple assignments in a fast-paced environment - Able to work at roster duties on shift - Strong customer service and detailed mind, assertive and result-oriented; able to follow through tasks until completion independently - Demonstrated high degree of sense of responsibility and ownership - Good interpersonal and communication skills with good command of English, Mandarin & Cantonese considerable in priority Employment Type: COS Working Hour: depending on shift duties to support the below: - Mon-Fri 0900-1800 or - 08:00-20:00 / 20:00-08:00 (Work 2 days then duty off 2 days; including Sun and Public holidays) **Job Types**: Full-time, Permanent Pay: RM3,500.00 - RM6,500.00 per month **Benefits**: - Health insurance - Opportunities for promotion - Professional development Schedule: - Monday to Friday Supplemental Pay: - Performance bonus - Yearly bonus **Experience**: - IT support: 3 years (required) Work Location: In person
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Service Support Analyst(Service Centre
1 week ago
Puchong, Malaysia JP Caliber Sdn Bhd Full time**Service Support Analyst/Specialist, Service Centre** Are you passionate about IT support, troubleshooting, and helping people? We’re looking for a **Service Support Analyst/Specialist** to join our dynamic team and deliver excellent service for a range of client needs. If you’re a quick problem-solver with a commitment to customer satisfaction, we’d...
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Service Support Analyst
1 week ago
Puchong, Malaysia JP Caliber Full time**Service Support Analyst / Specialist (Shift-based) - IT Operations & Customer Support** **Location**: PFCC Tower, Puchong **Employment Type**: Permanent **Working Hours**: - Monday - Friday: 09:00 - 18:00 OR - Rotational Shift: 08:00 - 20:00 / 20:00 - 08:00 (2 days work, 2 days off, including weekends & public holidays) **Join Our Team!** Are you...
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Service Support Analyst
2 days ago
Puchong New Village, Malaysia Jobs Inc Full time 60,000 - 80,000 per yearClient SummaryA leading and publicly listed IT solutions provider with decades of experience in the region. They deliver end-to-end services including managed services, infrastructure, security, cloud, and enterprise platforms. The company has strong vendor partnerships, a large technical workforce, and many long-standing clients across government, finance,...
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IT Business Analyst
2 weeks ago
Puchong, Malaysia Pride Professional Sdn Bhd Full time**PridePRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.** **Join a Growing Malaysian HealthTech Startup!** **Company Overview** **Position Overview**: We are seeking a detail-oriented **IT Business Analyst** to drive product...
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Business Analyst
4 days ago
Puchong, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full timeBUSINESS ANALYST IS EXPECTED TO: **1. Research on Client’s Business Model** a) Research about the client’s business background on Google and also social media b) Understand the business model of the client’s company c) Build sitemaps and documents to have a clear understanding on the client’s business d) Research on competitor’s websites to see...
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Level 1, Security Operations Center Analyst
7 days ago
Puchong, Malaysia InternetNow Teknologi Sdn. Bhd. Full timeA passion for research, and uncovering the unknown about internet threats and threat actors. **Responsibilities** 1) Communication - The first point of contact for security incident notifications from customers, service desks, IT engineers, and administrators during emergencies - Develop a professional working relationship with fellow analysts. 2)...
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Electronic Technical Support
1 week ago
Puchong, Malaysia ERS Repair & Service Automation Sdn Bhd Full timeSoldering Skill required - Troubleshoot, repairs and test all pcb boards and equipment - Hardworking, patient and willing to learn ERS, as known as Electronic Repair and Service Automation, was incorporated in 2010 with the prime objective on Electronic Repair Service. It blends the effort, expertise, knowledge and well experiences of all the management and...
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Customer Service Support
9 minutes ago
Puchong, Malaysia ULIAO SDN BHD Full timeIndustry: E-commerce (Beauty and Wellness) Location: Johor Bahru / Puchong Selangor **We’re Hiring: Customer Service / Customer Support Team** **Your Responsibilities**: - **Customer Engagement & Support**: Provide prompt and professional assistance to customers through various channels, including phone, live chat (Shopee, Lazada, TikTok), and social media...
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Data Analyst/admin Executive
1 week ago
Puchong, Malaysia Vestcom Resources Sdn Bhd Full time**Job Overview**: We are seeking a motivated and detail-oriented **Data Analyst/Admin Executive** to join our dynamic team. This hybrid role combines data analysis and administrative support, ideal for someone with a passion for data-driven decision-making and efficient organizational processes. **Key Responsibilities**: **Data Analyst...
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L5 Manager Service Delivery
2 days ago
Puchong, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time**Aufgaben**: **Mercedes-Benz Mobility at a Glance** With around 10,000 employees, Mercedes-Benz Mobility AG specialises in financial and mobility services. The products range from financing, leasing, vehicle subscriptions, rental and fleet management to digital services for charging and payments, as well as insurance and innovative mobility...