Shift Leader

1 week ago

Kuala Lumpur, Malaysia Hangry Indonesia Full time

**About Hangry**

Hangry is a multi-brand food and beverage company founded in 2019 in Indonesia. Today, we operate 15 brands and over 120 outlets across the country, serving tens of thousands of orders every single day. As one of the pioneers of the cloud kitchen concept in Indonesia, we’re now bringing our innovation to Malaysia. This is just the beginning of our journey here — and we’re looking for passionate leaders to grow with us.

**About the Job**

We’re looking for a **Shift Leader** to support the smooth daily operations of one of our outlets in Malaysia. In this role, you’ll supervise crew members during your shift, ensure service and food quality standards are met, and maintain a clean and safe work environment. You’ll help drive sales, handle basic cash and inventory tasks, and guide the team to deliver great customer experiences. As a Shift Leader, you’ll play a key role in supporting the Store Manager and inspiring your team to perform their best.

**What You’ll Do**
- **Lead and guide crew members during your shift** — assign tasks, monitor performance, and support training to maintain high standards.
- **Ensure smooth operations throughout your shift**— including service speed, food quality, cleanliness, and hygiene according to company SOPs and Malaysia’s standards.
- **Manage shift scheduling needs**— handle attendance, adjust manpower on the spot, and ensure efficient coverage.
- **Assist with inventory and cash handling** — track stock usage, report discrepancies, and ensure accurate shift closing records.
- **Support outlet performance** — help control wastage, maintain portion accuracy, and achieve sales targets for your shift.
- **Handle customer interactions**— resolve issues and feedback promptly to keep guests satisfied.
- **Report to the Store Manager** — provide updates on shift performance, team issues, and operational needs.

**Requirements**:

- 2-3 years of experience in F&B or retail (QSR, café, restaurant) in Malaysia, with some supervisory or team lead responsibilities.
- Strong teamwork and basic leadership skills — able to guide and motivate crew during shifts.
- Knowledge of Malaysia’s food safety and hygiene standards is an advantage.
- Able to communicate in English and Bahasa Melayu.
- Flexible to work shifts, including weekends, evenings, and public holidays.
- Hands-on, customer-focused, and proactive in problem-solving.
- Eligible to work in Malaysia.

**Why Join Us**

At Hangry, you’re not just managing a store—you’re shaping customer experiences, building a strong team, and making an impact every day.
- **Growth Mindset**: Build leadership and business management skills.
- **Team Spirit**: Work with passionate teammates in a collaborative culture.
- **Empowered Leadership**: Take ownership of your outlet with trust and guidance.
- **Real Impact**: Every decision you make matters.

**Perks & Benefits**
- Competitive salary package with regular market benchmarking.
- **Statutory Contributions**: EPF, SOCSO, EIS — fully covered.
- **Paid Leave**: Annual leave (as per Employment Act).
- Structured training program to build your skills.
- Career growth opportunities up to Store Manager and beyond.
- **Uniform Provided (Apron Only)**: Comfortable & professional.

**Job Type**: Contract
Contract length: 6 months

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person

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