Customer Service Executive

2 weeks ago

Kuala Lumpur, Malaysia Agensi Pekerjaan AKN Sdn. Bhd. Full time

**Customer Service Executive (Shift)**

Agensi Pekerjaan AKN Sdn Bhd

Kuala Lumpur

MYR 2,300 - MYR 3,000

**Job Highlights**
- Excellent Benefits
- Yearly Increment
- KPI + OT

**Responsibilities**
- Act as the representative for a world-class smart security company, and gain working knowledge of security operations and procedures.
- Handle all Incoming/Outgoing calls effectively in Bahasa Malaysia and English.
- Monitor and respond to the alarm signals of client’s world-class smart home security system, within service level targets (SLT).
- Provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
- Assign out relevant questions and jobs requested by customer to other respective departments for further action.
- Be a team player and maintain professional composure when dealing with security issues.
- Based on customer feedback, identify problem trends and highlight to Superior for further discussion, service enhancement and resolution of problems.
- Highlight non-SOP compliance incidents to Team Leaders for corrective and preventive actions.

**Requirements**:

- **Must be able to work in rotational shifts.**:

- **Must be able to work in Jalan Chan Sow Lin, KL.**:

- **Good command of English.**:

- Required languages: Bahasa Malaysia and English.
- Able to work with mínimal supervision, result-oriented and positive-minded with exceptional professionalism.
- Possess good analytical skills and adaptable to changes.

**Benefits**
- **Excellent Benefits. Includes Medical Coverage for Immediate Family as well as Parking Allowance.**:

- **Shift allowance is provided.**:

- **KPI + OT.**:

- **Yearly increment.**

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM2,300.00 - RM3,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Attendance bonus
- Overtime pay
- Performance bonus

**Education**:

- STM/STPM (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)
- Bahasa Malaysia (required)

Application Deadline: 07/12/2025

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