User Experience Lead, Insurance
5 days ago
**About Us**
Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.
**Role Overview**
As the User Experience (UX) Lead for the insurance sector, you will be responsible for shaping the digital experiences that enhance customer engagement and satisfaction within the insurance products and services. You will lead a team of UX professionals, collaborate with cross-functional teams, and drive the strategic vision for delivering user-centric and innovative solutions in the insurance domain.
**Responsibilities**
- Develop and communicate a strategic UX vision specifically tailored for insurance products and services.
- Align UX strategy with business objectives, regulatory requirements, and industry best practices.
- Lead and mentor a team of UX designers, researchers, and other relevant roles within the insurance domain.
- Conduct user research to understand the unique needs, expectations, and pain points of insurance customers.
- Utilize market research and data-driven insights to inform UX decisions.
- Develop comprehensive customer journey maps for insurance processes, from policy purchase to claims handling.
- Identify opportunities for improving user experiences throughout the insurance lifecycle.
- Ensure that all UX designs adhere to relevant regulatory requirements and compliance standards within the insurance industry.
- Collaborate with legal and compliance teams to address regulatory considerations.
- Oversee the creation of interactive prototypes and conduct usability testing for insurance-related digital experiences.
**Requirements**:
- Bachelor's or Master's degree in Design, Human-Computer Interaction, or a related field.
- Proven experience in UX design, with a focus on insurance products and services.
- Strong portfolio demonstrating successful UX projects in the insurance sector.
- Knowledge of insurance industry regulations, processes, and customer expectations.
- Proficiency with design tools such as Sketch, Figma, or Adobe XD.
- Excellent leadership, communication, and collaboration skills.
- Experience working in an Agile development environment.
**Benefits**
- Be at the forefront at tackling the hardest problems within the insurance industry
- Team culture - highly practical and results oriented
- Fast moving, challenging and unique business problems
- Strong learning and development plans for your career growth
- International work environment and flat organization
- Competitive salary
- Flexible working hours & arrangement, Casual work attire
-
User Experience Lead, Product
5 days ago
Petaling Jaya, Malaysia Bjak Full time**About Us** Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. **Role Overview** As the User...
-
User Experience Designer
1 day ago
Petaling Jaya, Selangor, Malaysia Blacksire Full time 60,000 - 120,000 per yearAbout this role:We're looking for Product Designers to join our dynamic team. You'll collaborate with cross-functional teams, including product managers, engineers, and researchers, to design intuitive and impactful user experiences. Whether you're just starting your career or are an experienced designer, we're looking for creative problem-solvers who can...
-
User Experience Intern
3 days ago
Petaling Jaya, Selangor, Malaysia Kezerk Full time 3,000 - 6,000 per yearWe're looking for a sharp, curious, and people-oriented UX Research Intern to join the PlayWall soft launch — our live R&D project testing how people engage with interactive screens in MyTown and Masjid Jamek LRT.What you'll do:Observe real users interacting with the PlayWall setup in malls and public areas.Record user behaviour, body language, and ...
-
User Acquisition Manager
1 week ago
Subang Jaya, Malaysia Playpark Pte Ltd Full timeJob Title: User Acquisition Manager Location: Subang Jaya, Malaysia About the Role: We are looking for an experienced User Acquisition Manager to join our gaming company. You will be responsible for developing and executing user acquisition strategies in SEA Region aimed at converting leads from our marketing efforts into active players in the game. You...
-
User Acquisition Specialist
1 week ago
Subang Jaya, Malaysia Playpark Pte Ltd Full timeJob Title: User Acquisition Specialist Location: Subang Jaya, Malaysia About the Role: We are looking for a motivated User Acquisition Specialist to join our gaming company. You will be working under the supervision of a marketing manager, and will be responsible for supporting the development and execution of user acquisition strategies aimed at...
-
Pr & User Operations Executive
1 week ago
Petaling Jaya, Malaysia Jetour Malaysia Full time**Position Title**: PR & User Operations Executive/ Senior Executive **Location**: Petaling Jaya, Malaysia **Duration**:Full Time - Contract **Department**:Branding & Digital Marketing **Job Summary**: To support brand communication initiatives and strengthen JETOUR’s presence through PR, media relations, and user community engagement. This role acts...
-
Data Excellence Lead, Asia
1 week ago
Petaling Jaya, Malaysia QBE Insurance Full time**Primary Details** Time Type: Full time Worker Type: Employee Responsible for the development and monitoring of data governance standards for divisional operations. This role, along with other Data Steward roles, will act as custodians of all data that is produced & reported on from QBE systems. **Primary Responsibilities** - Participation in...
-
E-commerce Experience Operations Lead
2 weeks ago
Petaling Jaya, Malaysia Amway Inc. Full time**Key Responsibilities**: - Work with upline in: - developing digital Platform & solution operation plan that can improve digitalized experience, which in turn allows ABOs to conduct business more effectively and APCs to consume products more conveniently - implementing ecommerce and digital engagement activities to generate leads, drive traffic,...
-
Lead Product Manager, Driver Job Experience
2 weeks ago
Petaling Jaya, Malaysia Grab Full time**Company Description** About Grab and Our Workplace** Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI...
-
Application Security, Roles
2 weeks ago
Petaling Jaya, Malaysia STRATO SOLUTIONS SDN BHD Full timeTeam Member of Application Security, Roles & Authorization (User Management) Responsibilities: - Gather & analyze mySSC tickets (incidents & problems) and resolve the issues - Follow up with respective teams on unresolved incidents & problems for suitable solutions - Identify & summarize problem, issues, proposal for enhancement & improvement for...