E-commerce Marketing Executive

2 weeks ago

Johor Bahru, Malaysia Natural Cool Distribution (JB) Sdn Bhd Full time

Job responsibilities:

- Responsible for managing assigned marketplaces (Lazada, Shopee) including create/amend/edit/update existing and new product listings, product visuals, product descriptions, promotion price setting, shop decoration etc.
- Maintain all marketplace stores and utilize the available marketing tools matters (Seller picks, campaigns, chat broadcast, daily feed, daily customer engagement, voucher tier setting)
- Work hand-in-hand with E-Commerce Marketing team to drive key e-commerce metrics including but not limited to visitors, conversion rate, basket size and order size and competitor analysis.
- Ensure all promotion planning by are updated and executed on the assigned marketplaces according to the plans on time/in advance
- Work closely with Customer Service team to ensure all customer queries are responded immediately, including but not limited to related to orders fulfilment period, product info (expiration date/description/SKU code), price, free gifts, etc on marketplace. Also, to provide suggestion for any exchange replacement product due to OOS/constraint/allocation, to re-ship or to refund to customers.
- Create and Maintain product ads
- Coordinate with warehouse team on forecast order volumes and plan for stocks inbound
Job Requirements:

- Required language(s): Bahasa Malaysia & English good communication skills both written and spoken
- Ability to manage a changing workload in a dynamic deadline-driven changing environment.
- Ability to work independently and as a team
- Ability to work in a challenging environment
- Responsible, able to report problem/issue immediately to superior prior to any decision

Pay: RM1,800.00 - RM2,500.00 per month

Schedule:

- Day shift
Application Question(s):

- Do you have any experience on Lazada, Shopee, Carousel, Mudah ?

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