Client Success Consultant

1 week ago

Damansara, Malaysia FUNNEL EVO SDN BHD Full time

Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Make sure customers get all information about the program
- Maintain good relationships with customers
- Get the feedback from customers to ensure they are satisfied with the service.
- Analyze customer behavior and measure their impact on business outcomes to update strategies
- Maintain smooth communication with customers and promptly reply to their queries
- Respond and resolve customer complaints quickly and efficiently
- Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively
- Understand previous customer attitudes to better engage current customers
- Identify new and more cost-efficient communication channels with customers
- Identify the most efficient customer interaction approaches & prioritize them accordingly
- Keep customers updated about the latest collections & special offers in order to increase sales

**Job Requirements**:

- Minimum academic qualification at least Diploma
- Have at least 1 year or more of customer engagement experiences
- Required skills : Communication, Sales and marketing

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- Are you currently Working?

**Education**:

- Diploma/Advanced Diploma (preferred)

Application Deadline: 04/30/2025
Expected Start Date: 05/05/2025

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