Ecommerce Intern

**Are you a growth-oriented team player who wants to create a meaningful impact?**

If so, join our team

**Airda Group** is a fast-growing startup with customers in Malaysia and Singapore and ambitions to expand globally. Our mission is to discover and empower the true nature of businesses that progress humanity forward.

We build life-changing eCommerce brands in skincare, lifestyle, nutrition, and beyond, offering great value to our customers.

**Jolicare** is the #1 Herbal Sensitive Skincare brand by Airda Group, with the mission to inspire and empower families and individuals with itchy and sensitive skin to live freely.

**OBJECTIVE**:
Contribute in business development activities focused on driving sales for our eCommerce brand. Responsibilities include managing customer support and a wide range of marketing activities such as overseeing sales channels, online advertisements, partnership collaboration and content creation, all aimed at promoting the brand.

**JOB RESPONSIBILITIES**

**1. eCommerce Activities**:

- Oversee a full spectrum of marketing, operational, and administrative activities across E-commerce platforms.
- Manage customer interactions and process transactions on all eCommerce channels efficiently.
- Execute marketing strategies, promotions, and optimize product listings of marketplaces to boost sales.
- Address customer chats, feedback, reviews, returns and refunds, and other inquiries promptly within the SLAs of each marketplace.

**2. Business Development Growth**:

- Social media support - collaborate with the team to produce diverse multimedia content, such as videos, graphics, and blog posts, ensuring alignment with our brand’s strategic goals.
- Develop and publish captivating content for platforms like TikTok, Instagram, and Facebook.
- Engage with external agencies, creators, KOLs, and partners to enhance the brand's visibility.
- Maintain strong relationships with partners and support their promotional activities.

**3. Support Direct Leader**:

- Assist the direct leader with various duties and support all marketing-related activities, including strategy development, market research, and campaign execution.
- Conduct research to understand customer preferences and market trends.
- Utilize customer feedback and insights to inform business decisions and foster business growth.

**REQUIREMENTS**:
**Skills and Qualifications**:

- Last semester students
- Proficient in English and Malay (both written and spoken); Mandarin is a plus.
- Skilled with design and editing tools like Canva and CapCut.
- Experienced in using Google Apps, including Google Sheets and Google Drive.
- Applicants should be local Malaysians.
- Good understanding of social media platforms and market places such as TikTok, Facebook, and Instagram.

**Preferred Soft Skills**:

- Customer-centric
- Strong Goal Execution: Dedication to achieve the sales & growth goals.
- Independence
- Accountable and Responsible
- Adaptability & flexibility
- Fast learner
- Time & project management
- Critical thinking & problem solving skill

**WHY JOIN AIRDA?**

**Airda Core Values**
- **Audience-centric**:We focus on understanding and meeting the needs of the people we serve, ensuring they're at the heart of everything we do.
- **Be trustworthy**:We believe in being honest, reliable, and true to our word, so to be someone others can always count on.
- **Keep growing**:Stay foolish, stay hungry. Yesterday's best is today's starting point.
- **Think global, think long-term**:We think about the big picture and how our choices today can affect tomorrow and the day after tomorrow.
- **Team win, we win**:When we work together and support each other, we all succeed and share in the victory.

**Airda Benefits**
- **Social Working Hub**:Our KL HQ is a collaboration, brainstorming, and team bonding space.
- **Remote-First Culture**:Work where you're most productive; we embrace flexibility, trust, and productivity.

**Airda Culture**
- **Innovative Impact**:At Airda, we're not just creating eCommerce brands; we're shaping future trends in skincare, lifestyle, nutrition, and beyond.
- **Dynamic Work Culture**:Enjoy a culture that thrives on creativity, collaboration, and forward-thinking.
- **Continuous Growth**:With our commitment to constant learning, every day at Airda is an opportunity to enhance your skills and grow your career.
- **Work-Life Harmony**:Flexible working hours, remote work opportunities, and our understanding of personal rhythms ensure you have freedom and balance.
- **Recognition & Rewards**:Your hard work never goes unnoticed. Celebrate milestones, achievements, and successes in an environment that values and recognizes your contributions.
- **Open Communication**: Our open-door policy and regular feedback loops ensure transparency, fostering trust and mutual respect among all team members.
- **Global Impact**:Be part of a team making a mark in local and worldwide markets.
- **Work Smart, Play Always**: We priorit