HRms Support Specialist

2 weeks ago

Kuala Lumpur, Malaysia Applied Integrators Sdn Bhd Full time

**HRMS Support** Specialist**:Job Responsibilities:

- Perform customer services functions by answering customer requests and questions ad hoc.
- Implement and ensure adherence to security and data standards.
- Ensure system test according to testing policy and standard.
- Provide first line support on the system after completion of the implementation project.
- Troubleshooting system errors.
- Advise Client's Business and Core Application Team in utilizing the HR Avenue salient features and supported functionalities.
- Following up on unresolved issues via online support system and ensure that resolution takes place within agreed SLA.
**Skills & Competencies Requirements:
**Technical/Functional/Hard Skills**:

- Experience testing systems for bug fixes and enhancements with demonstrated strong knowledge and analytical skills necessary to resolve end-user technical issues.
- Ability to establish and maintain effective work relationships to provide excellent customer service and work effectively within a team.
- Ability to communicate and present complex issues and analyses in an effective manner.
- Intermediate working knowledge of SQL Server and SQL Scripting.
- Excellent written and oral communication skills in English.

**Behavioural/Soft Skills**:

- Strong analytical skills.
- Highly organized and attention to detail a must.
- Attention to detail and accuracy and ability to handle multiple priorities and tasks at the same time.
- Ability to use good judgment, tact and discretion in handling information of a sensitive and proprietary nature; ability to ensure confidentiality.
- Committed and dependable.
- Able to work under pressure with less supervision.

**Qualifications**:

- Degree in IT / Computer Science.

**Other advantages experience**:

- Ability to quickly understand user requirements, explore multiple approaches to address requirement and suggest optimal solution.
- Customer oriented.

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