Order Fulfillment Officer

4 days ago

Petaling Jaya, Malaysia Konica Minolta Business Solutions Full time

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

**Job Description**:
**1. Order Management**

1.1 Coordinate and correspond to customer/sales on the sales order status.

1.2 Coordinate with internal department to ensure smooth deliveries (Consumables) and resolve arising issues in a timely manner.

1.1 Ensure daily internal and external customer’s enquiries are attended to e.g. stock status, order status and delivery status

1.2 Generate credit note (sales and rental exchange/cancelled, goods returned, trade-in machine, rollover amount)

1.3 Generate return order (Trade-in, Demo, Loan machine)

1.4 Maintain customer delivery address in current system (SAP)

1.5 Maintain records and coordinate with internal department on configuration and delivery details

1.6 Monitor and follow up on pending orders and backlog status

1.7 Liaise with Warehouse, QC and Service Departments for delivery and collection

1.8 Liaise with relevant internal parties to manage and resolve all issues related to order fulfilment

1.9 Process sales orders in full cycle from order entry, drop outbound to invoice in timely manner

1.10 Raise Customer Request Form for new customer, new payment term, change of address, etc in order to maintain correct data in current system (SAP)

**2. Administration**

2.1 Attend to enquiries on stock allocation status

2.2 Ensure completeness and accuracy on each document created and proper filing in accordance with the company’s guideline

**3. Any other duties assigned by Management from time to time**

**Requirements**:
2. Working knowledge of entire order management process

4. Independent and possess initiative

5. Good interpersonal and communication skills with a positive mindset

**Job Type**: Permanent

**Salary**: RM2,500.00 - RM4,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

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