Digital Client Services

2 weeks ago

Kuala Lumpur, Malaysia Capco Full time

Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco's cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent.

**Principal Responsibilities**
- Supports colleagues and other teams with servicing support for clients and front office users
- Acts as an escalation point and ensures client satisfaction is achieved by leading the teams within its remit to consistently deliver excellent and market leading service
- Own incident and problem resolution, working collaboratively across multiple departments to identify root cause; identify, record and resolve problems; and avoid incidents.
- Drive adoption of initiatives and practices that enable consistent, competitive, service experiences for clients as well as internal stakeholders
- Analyse and optimise products/services workflows and systems to increase customer satisfaction and efficiency
- Reporting and task automation skills using VBA or Python
- Must be able to work night shifts on rotation to support North American market hours

**Requirements**:

- Bachelor degree in Business or Information Technology
- Strong business and digital product knowledge
- Minimum 5-year experience in similar role
- Experience in customer service or customer support
- Strong communication and team management skills
- Excellent written and spoken English and Mandarin, and can communicate comfortably in a business environment
- Strong analytical capability and learning ability, can quickly adapt to deal with new disciplines and projects and dig deeper into relevant business and IT knowledge
- Strong communication skills for navigating through business requirements, ability to involve others in discussions of alternatives, asking for their suggestions and steering them to a mutually acceptable position
- Ability to multi task and feel comfortable to manage multiple projects at the same time
- Able to work proactively and under pressure against multiple deadlines

**Why join Capco?**
You will work on engaging projects with some of the largest financial institutions in the world, on projects that will transform the financial services industry.

We offer:

- A work culture focused on innovation and creating lasting value for our clients and employees.
- Ongoing learning opportunities to help you acquire new skills or deepen existing expertise.
- A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients.
- A diverse, inclusive, meritocratic culture.

**Next Steps

  • Client Services Lead

    2 weeks ago

    Kuala Lumpur, Malaysia First Digital Trust Full time

    Client Services Lead **About us** First Digital is a digital asset focused trust, custody, financial technology company at the vanguard of the emerging digitalization of assets, where the full value for your worldly assets can finally unite like other digital data. Our best-in-class custodian and near-banking layer enables previously unattainable options...

  • Digital Client Services

    2 weeks ago

    Kuala Lumpur, Malaysia CAPCO Full time

    Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry...

  • Relationship Manager

    7 days ago

    Kuala Lumpur, Malaysia First Digital Trust Full time

    Relationship Manager (Client/Partner services) **About us** First Digital is a digital asset focused trust, custody, financial technology company at the vanguard of the emerging digitalization of assets, where the full value for your worldly assets can finally unite like other digital data. Our best-in-class custodian and near-banking layer enables...

  • Digital Marketing Account

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Adeve Digital Full time

    About Adeve DigitalWe're a boutique consultancy (lean team, big impact) helping mid-sized brands build their marketing and sales strategies, teams, and processes.You won't be "just another agency coordinator" — you'll grow with us.Role OverviewWe're looking for a Digital Marketing Account / Project Lead (Agency) to run day-to-day campaign and creative...

  • Digital Manager

    1 day ago

    Kuala Lumpur, Malaysia Loki Digital Sdn Bhd Full time

    **Responsibilities**: - LOKI DIGITAL | DIGITAL MANAGER | - LOKi is a full-service digital creative agency. We believe that the tiniest details often make the biggest impact, so we are dedicated to sweating the small stuff to make your big ideas become real-world tangible results. - Strategy - Creative - Content - Technology - Communications DO GOOD WORK is...

  • Digital Marketing Consultant

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Justsimple Digital Sdn Bhd Full time

    We're seeking an experienced and motivated Digital Marketing Consultant to join our growing digital agency team.As a Digital Marketing Consultant, you will act as a trusted advisor to clients — identifying their marketing challenges, recommending tailored digital solutions, and ensuring successful implementation with support from our internal teams.This...

  • Digital Property Advocate

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia DIGITAL INTELLIGENCE SDN. BHD. Full time

    About the roleAs a Digital Property Advocate, you will be responsible for assisting clients in buying, selling, and leasing residential properties in the Kuala Lumpur area. This full-time role is an excellent opportunity to build a rewarding career in the dynamic real estate industry with DIGITAL INTELLIGENCE SDN. BHD.What you'll be doingIdentifying and...

  • Digital Manager

    1 day ago

    Kuala Lumpur, Malaysia LOKi Digital Sdn Bhd Full time

    LOKI DIGITAL | **DIGITAL MANAGER** | LOKi is a full-service digital creative agency. We believe that the tiniest details often make the biggest impact, so we are dedicated to sweating the small stuff to make your big ideas become real-world tangible results. - Strategy - Creative - Content - Technology - Communications - DO GOOD WORK is Our mantra. Our...

  • Digital Marketing Lead

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Magnus Digital Sdn Bhd Full time 45,000 - 60,000 per year

    Position: Digital Marketing LeadLocation: Old Klang Road, Kuala LumpurCompany: Magnus DigitalJob Summary:We are seeking a hands-on Digital Marketing Lead to plan and execute digital campaigns while leading a team of Digital Marketing Executives. You will be responsible for content planning, campaign execution, paid ads, research, reporting, client servicing,...

  • Client Servicing Manager

    1 week ago

    Greater Kuala Lumpur, Malaysia CKG Full time

    Company DescriptionCKG, established in Malaysia in 2003, is a leading Integrated Property Marketing Agency specializing in digital design solutions and visualization technologies. With over 20 years of experience, CKG delivers innovative and impactful marketing solutions tailored to the property sector. The agency has successfully completed more than 2,520...