Guest Service Agent

6 days ago

George Town, Malaysia Macalister Mansion Full time

**JOB RESPONSIBILITIES**:

- Maintain a friendly, neat and pleasant image at all times.
- Provides courteous services to guests and respond promptly and tactfully to guests’ complaints, requests and enquiries.
- Sells, registers and assigns rooms to in-coming guests, ensure that registration cards are properly filled up. Check-out departing guests based on the established procedures.
- Informs other departments and outlets of arrivals, room changes, check-outs and special arrangements.
- Completes all follow-up procedures after every check-in.
- Pre-register VIP guests as soon as possible before 9.00 a.m.
- Records in the log book any unusual happenings and all important matters for follow up.
- Handles guest mails, faxes, parcels, messages etc. Establish identity of guests before handling out the mails, faxes etc.
- Keeps a record of all incoming mails, faxes and messages.
- Checks mails in the holding racks for every new arrival.
- Check all the functions/events going on in the Hotel.
- Furnish information about the Hotel and any special attractions or events of interest.
- Checks in Hotel guests and confirm form of payment adhering to credit limits and procedures set by the Management.
- Maintains folios for Hotel guests.
- Handles Currency/Travelers Cheques exchange.
- Check on due-out rooms.
- Balances daily cash, transaction postings and credit card remittance at the end of each shift ensuring all information is accurate and without discrepancy.
- Accepts responsibility for accurately maintain a cash float.
- Processes safety box details for guest use as per standard procedures.
- Demonstrate upselling techniques.
- Attends daily Front Office operation briefings to maintain good teamwork and a sharing of goals and objectives of the Department.
- Any other duties as may be assigned by the Management from time to time.

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Additional leave
- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Ability to commute/relocate:

- George Town: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- front office: 1 year (required)

**Language**:

- English and Chinese (required)

Work Location: In person

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