Guest Service Agent

2 weeks ago

George Town, Malaysia BreakX Hotel Penang Full time

To welcome and check in and check out all guest according to the standard operating procedures.
- To obtain information on arrivals, departures and stay over of the customers/guest.
- To be aware and be informative on events that happens within the hotel.
- To prepare keys / registration cards for all arriving guest.
- To provide assistance and information to guest.
- To attend guest complaints promptly and bring up to Duty Manager’s attention for follow up.
- To provide courteous and efficient service and comply with every guest request.
- To post all charges without delay and updates folios.
- To ensure that the working areas are kept clean at all times.
- To ensure that all guest information, travel agent’s rate and corporate rate are be treated as confidential.
- To perform other tasks as directed from time to time.
- To ensure that all guest billing instructions are follow up accordingly.
- To ensure accurate handling of cash float.
- Familiar with all emergency procedures as specified by hotel.
- Coordinates and liaise closely with Housekeeping & Engineering Department.
- Must have knowledge of all room categories amenities and rates.
- Must be aware of facilities, activities, functions and promotions in the Hotel.
- Must be familiar with local areas, places of interest and tours available.
- Must be able to project courtesy and hospitality.
- Familiar with all front desk back up procedures, in the event that any front office equipment malfunction.
- Assumes other duties assigned by the Duty Managers / Front Office Manager.

**Job Types**: Full-time, Permanent

Pay: RM1,800.00 - RM2,300.00 per month

**Benefits**:

- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Early shift
- Night shift

Supplemental Pay:

- Overtime pay

**Education**:

- STM/STPM (preferred)

**Experience**:

- hotel receptionist: 1 year (required)

**Language**:

- Mandarin (preferred)

Work Location: In person

Expected Start Date: 05/19/2025

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