Technical Support

The ARC Tier 1 role involves working in a secure Advanced Response Center (ARC) environment, which specializes in providing technical support and customer service for complex products or services. The ARC employs highly trained agents and uses advanced technologies like AI, chatbots, and automation to assist with customer inquiries. ARC Tier 1 is responsible...

We are seeking a proactive and customer-oriented Technical Support Executive to serve as the primary point of contact between customers and Prisma Laboratory (M) Sdn Bhd. This role involves managing customer inquiries, providing technical support, and ensuring that client objectives are met effectively. Key Responsibilities - Liaise with customers and...

Responsibilities:Address customers' requirements and provide solutions.Guide customers through installing software and system applications.Conduct remote troubleshooting.Research for solutions to resolve an issue.Record technical issues and solutions in logs.Direct unresolved issues to the next level of support personnel.Follow up with customers to ensure...

**a) Identifying hardware and software solutions.** **b) Troubleshooting technical issues.** **c) Diagnosing and repairing faults.** **d) Resolving network issues.** **e) Installing and configuring hardware and software.** **f) Replacing or repairing the necessary parts.** **Salary**: From RM1,500.00 per month Schedule: - Day shift Ability to...

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

Provide technical support to end-users of accounting , inventory solution & POS System.Work together with team members to service our customer via phone, email and remote access.Onsite Training and InstallationInvestigate, troubleshoot and provide resolutions to user.Have Autocount software is preferred.Job Types: Full-time, Permanent, Fresh graduatePay:...

1st level technical support - To support our local employees to Track / Monitor / Fix local IT issues - To work closely with our IT Team to clear the tickets. - Responding in a timely manner to service issues and requests. - Support other departments on an ad-hoc basis for additional help like labels printing and etc, upon required. Working...

**Responsibility**: - Provide professional technical advice or support to company sales team and customers; - Process with pre-sales job and build good relationship with customers; - Perform system and product trouble shooting and other after-sales support; - Assist to create technical information like datasheet, manual and training...

**Working Hours: 9am - 6.15pm (Mon - Fri)** **Company Background: IT Software** **DUTIES & RESPONSIBLITIES** - To upkeep and perform system maintenance of security and parking systems, and provide day-to-day system/technical support to users on all system related enquiries. - Assist in resolving software related technical issues with customers, contractors...

**MAIN ACCOUNTABILITIES** - Perform day to day technical support and fault management for all network products and services, monitoring alarms on customer router and DDoS. - Manage day-to-day operational matters and functions of the SOC including daily traffic health reporting. - To manage customer service problem/network outage as per SOC processes and...