1st Level Technical Support

The ARC Tier 1 role involves working in a secure Advanced Response Center (ARC) environment, which specializes in providing technical support and customer service for complex products or services. The ARC employs highly trained agents and uses advanced technologies like AI, chatbots, and automation to assist with customer inquiries. ARC Tier 1 is responsible...

**Responsibilities**: - Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. - Offering advice to end-users and customers on all in scope IT services, how to troubleshoot and...

**Responsibilities**: - Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. - Offering advice to end-users and customers on all in scope IT services, how to troubleshoot and...

**Job description** Summary: ARC Tier 1 operates within a secure Advanced Response Center (ARC), a specialized call center that provides technical support and customer service for complex products or services. ARCs employ highly trained agents and leverage advanced technologies like AI, chatbots, and automation to address customer inquiries. They focus on...

Specialized call center that provides technical support and customer service for complex products or services. They focus on resolving complex issues beyond standard support channels, offering 24/7 multilingual support to serve a global audience.Job Responsibilties:Perform log & route to Tier 2 or Resolver Team(s)Perform 1st level troubleshooting on...

Want To Be An Awesome Client Success Executive For An Awesome Company? HERE’S A SHORT INTRO OF OUR COMPANY Next Level Academy is a Singaporean based company, core business includes educating people in taking their passion and turning it into profit. It is founded by Sean Seah. Below are some links about Sean: Currently we are looking for a Full Time Client...

Responsibilities:Address customers' requirements and provide solutions.Guide customers through installing software and system applications.Conduct remote troubleshooting.Research for solutions to resolve an issue.Record technical issues and solutions in logs.Direct unresolved issues to the next level of support personnel.Follow up with customers to ensure...

Telematics / IoT Technical Support (Entry-Level Welcome) **Job ID**: J00013819 **Company**: Telecom & IoT Connectivity Provider **Location**:Johor Bahru (JB), Malaysia** — occasional meetings with SG stakeholders **Employment Type**: Full-time **Hours**: Mon-Fri, 9:00am-6:00pm **Rest Days**: 8 days/month **Salary**:S$2,500+ basic** (target gross...

Job Responsibilities: - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate resolver group according to SLA. - Provide timely status update to customers on issues escalated and to follow up tickets till closure within...

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...