IT Technical Support

**Description** - Troubleshoot on EUC/Server/Network related issues - Provide support for O365 - Familiar with desktop reimaging - Troubleshoot hardware/software related issues - Application troubleshooting - Event monitoring - Respond to the incoming enquiries/incident/request - Record and manage all issues in Service Management System - L1 troubleshooting...

The ARC Tier 1 role involves working in a secure Advanced Response Center (ARC) environment, which specializes in providing technical support and customer service for complex products or services. The ARC employs highly trained agents and uses advanced technologies like AI, chatbots, and automation to assist with customer inquiries. ARC Tier 1 is responsible...

We are seeking a proactive and customer-oriented Technical Support Executive to serve as the primary point of contact between customers and Prisma Laboratory (M) Sdn Bhd. This role involves managing customer inquiries, providing technical support, and ensuring that client objectives are met effectively. Key Responsibilities - Liaise with customers and...

Responsibilities:Address customers' requirements and provide solutions.Guide customers through installing software and system applications.Conduct remote troubleshooting.Research for solutions to resolve an issue.Record technical issues and solutions in logs.Direct unresolved issues to the next level of support personnel.Follow up with customers to ensure...

**a) Identifying hardware and software solutions.** **b) Troubleshooting technical issues.** **c) Diagnosing and repairing faults.** **d) Resolving network issues.** **e) Installing and configuring hardware and software.** **f) Replacing or repairing the necessary parts.** **Salary**: From RM1,500.00 per month Schedule: - Day shift Ability to...

As a Support Specialist, you will work with your team to ensure customers are satisfied with their experience with us during the before and after sales process. Our Support Team is collaborative and operationally productive, with the mission of providing the best outcomes for our customers. If you are keen to be part of an innovative and forward looking...

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

Provide technical support to end-users of accounting , inventory solution & POS System.Work together with team members to service our customer via phone, email and remote access.Onsite Training and InstallationInvestigate, troubleshoot and provide resolutions to user.Have Autocount software is preferred.Job Types: Full-time, Permanent, Fresh graduatePay:...

As an Application Support Specialist, you will work with your team to ensure customers are satisfied with their experience with us during the before and after sales process. Our Support Team is collaborative and operationally productive, with the mission of providing the best outcomes for our customers. If you are keen to be part of an innovative and...

1st level technical support - To support our local employees to Track / Monitor / Fix local IT issues - To work closely with our IT Team to clear the tickets. - Responding in a timely manner to service issues and requests. - Support other departments on an ad-hoc basis for additional help like labels printing and etc, upon required. Working...