Reservation Executive

1 day ago


Kuala Lumpur, Malaysia INNSIDE BY MELIA KL Full time

**Job Summary**:
The Reservation Executive is responsible for handling booking inquiries, managing reservations, and providing excellent customer service to guests. This role ensures all reservations are accurate and that guests have a smooth and pleasant experience.

**Main Responsibilities**:

- **Supervise and oversee daily reservation operations**, ensuring all bookings are accurately entered into the system in accordance with Meliá Hotels International (MHI) standards.
- **Review, verify, and approve all reservations** handled by reservation agents, including special requests, group bookings, and last-minute changes.
- **Ensure accurate forecasting and group block management**, maintaining an up-to-date view of business on the books to support revenue and occupancy goals.
- **Drive a sales-focused attitude** within the team by identifying up-selling opportunities and maximizing revenue through strategic reservation handling.
- **Train, coach, and monitor the performance of reservation agents** to maintain service excellence and operational efficiency.
- **Prepare and analyze daily, weekly, and monthly reports** related to reservations, refusals, occupancy forecasts, and market trends, keeping the Revenue Manager informed.

Pay: RM2,800.00 - RM3,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- What is your notice period?
- What is your expected salary?
- Have you worked in an international hotel or hospitality environment? If yes, please describe your experience.
- Do you speak any Malaysian dialects (e.g., Malay, Cantonese, Mandarin, Tamil)? If so, please list them.

**Experience**:

- Reservation: 3 years (preferred)

Work Location: In person



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