Community Manager

6 days ago

Kuala Lumpur, Malaysia Ogilvy Full time

Overview:
We are looking for a qualified Community Manager to join our Social Experience Team If you are a self-driven and ambitious tech-savvy professional we would love to meet you

**Responsibilities**:
Responsibilities:

- Responsible for overall platform management, hygiene and upkeep, incl DmEX upload/ download.
- Builds a weekly conversation calendar and implements to engage consumer/audience across brands in-market.
- Hands-on implementation champion, able to come-up with quick (non-paid) ideas to engage fans on Social.
- Self-motivated, savvy Social platform expert who delivers on real-time engagement across Social platforms (including regional ones; example ShareChat, JIO Community)
- Builds a closed group of brand advocates (non-paid) - those that we surprise and delight. Nurture them to eventually drive ‘earned’ conversations.
- Reporting: Community ‘health’ report

Qualifications:
Qualifications:

- 3-5 years in community management.
- Experience with leveraging social publishing tools/platforms (such as Sprinklr, Netbase, etc.) and a confident writing ability.
- Ability to work effectively, proactively, and seamlessly amongst an integrated agency team.
- Good grasp of communication, organizational and time management skills with a proven ability to independently manage multiple priorities in a fast-paced environment.
- Passionate and has genuine interest in people (ie: consumers/ fans) to build meaningful relationship & conversations with consumers in social platforms.
- Active user of social platforms preferably with a finger on pulse of the latest trends/happenings
- Preferably with creative mindset and able to work together with Content team to bring an idea to live for their specific markets
- Strong grasp of local language (first) and English

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